Since 2007, Signicat has been steadily growing organically and through strategic acquisitions, which led us to become a pioneering Pan-European Digital Identity Service Provider (DISP). We support 170+ data sources to identify businesses and individuals – from national eIDs, ID-document scanning, and biometric verification to data sources for AML and KYC checks, all accessible through a single integration point.
Signicat is a trusted partner of governments, financial institutions, and businesses across all scales. Such as Achmea, DNB, Rabobank, Telia, Volvo, and many more.
With more than 500 professionals working together, we are united by our dedication to delivering excellent user authentication, orchestration, electronic signing, and identity-proofing solutions. At the core, Signicats are driven by an impactful mission - to build technology for people to trust each other in a digital world.
We are now seeking a Customer Success Manager to join Enterprise Western-Europe business unit and ensure that the customers are successful and satisfied with the company’s products and services.

• Manage new and existing customers, ensuring their success and satisfaction with the company’s products and services.
• Function as the customers (in your portfolio) main point of contact regarding operational and technical questions (excluding support queries).
• Develop and execute strategic initiatives and projects that improve customer experience and drive growth.
• Collaborate with cross-functional teams, including sales, marketing, product, finance and tech, to ensure a seamless customer experience.
• Conduct regular check-ins and reviews with customers to understand their needs and identify areas for improvement (included but not limited to QBR’s)
• Contribute to the highest possible adoption of the products sold.
• Participate in developing use case documentation, technical literature, training material.
• Take an active role in account planning together with the sales executives to ensure the long-term development of the relationship between Signicat and the respective customers, this includes identifying customer needs and identify upsell and cross sell opportunities as well as qualifying opportunities.
• Act as the voice of the customer internally, providing feedback and insights to ensure that the company can continue to be customer focused and set the right plans and strategies forward.
• Run workshops and optimize the use of Signicat’s products