Customer Success Manager - SMB at Payoneer

Shenzhen, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Business Development, Client Relationship Management, Financial Analysis, Data Analytics, Communication Skills, Problem Solving, Sales Strategy, Market Penetration, Process Improvement, CRM Management, Event Management, Cross-Selling, Stakeholder Engagement, Strategic Planning, Detail Orientation, Team Collaboration

Industry

Financial Services

Description

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. We are looking for a highly-talented Customer Success Manager in China. The incumbent will be tasked to enable millions of SMBs and professional businesses in China to get paid globally with Payoneer’ s fast, flexible, secure and low-cost solutions. Your responsibilities will include increasing business adoption and market penetration for Payoneer product and services. Working in a dynamic environment you will be responsible for establishing and developing relationships with the company’s most active users, industry influencers, and early adopters and leverage this to increase business with the customer. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. Candidate should possess account management background that enables him or her to drive engagement with respective stakeholders. He/she should also be a self-starter who is prepared to develop and execute on customer development plan at scale. Location: Shenzhen On-site Full-time What you’ll do Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs. Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell. Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects. Review and propose process improvement that drive client and market penetration. Build business success stories and case studies. Maintaining all information of customer activity within CRM platform. Maintain and exceed country targets in areas of # of clients from our direct business. Drive events, below the line activities and represent Payoneer in industry forums to drive awareness. Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team. Develop long-term strategic relationships with key stakeholders. Draft various business reports. Who you are A bachelor’s degree, preferably in business or communications Native Mandarin with high level of English communications 3+ years of account management, business development or other relevant experience 5+ years of experience in selling complex solutions to corporate level clients – SME in Greater China Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth Strong written and verbal communication skills Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills Track record of meeting and exceeding business established goals Ability to make decisions in a changing environment, anticipate future needs and drive results. High level of organization and focus and ability to work under pressure Not a must but a great advantage Experience using salesforce.com or a similar CRM system Experience in the Payments and Banking industry Experience with direct sales for small businesses engaged in cross border trade Experience with digital marketing, affiliate marketing, social media Experience with data analytics & BI tools #LI-AL1 The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Responsibilities

The Customer Success Manager will oversee and manage existing client relationships while developing long-term partnerships to identify emerging business opportunities. Responsibilities include driving client acquisition, retention, and upselling, as well as collaborating with various teams to enhance service offerings.