Manage a portfolio of key accounts: You will own the relationship with a portfolio of assigned customers, including major consumer, prosumer, and B2B brands in the Mid-market and Enterprise sectors.
Drive customer success and value: Collaborate with new and existing customers to develop and execute a comprehensive success roadmap. You will focus on quantifying business value and ROI to solidify Snowplow’s value and help stakeholders communicate that value across their organizations.
Onboard new customers: Partner with our Solutions Architecture team to ensure new customers are successfully onboarded and activated, setting them up for long-term success.
Achieve commercial goals: Actively manage and drive renewals and upsell opportunities, aligning with account-specific commercial strategies to meet or exceed revenue targets.
Be a strategic partner: Work cross-functionally with Sales, Product, Marketing, Engineering, and Finance to ensure customer needs are met and to support Snowplow’s growth.
Influence the product roadmap: Serve as the voice of the customer by providing valuable product feedback to the Product team. You’ll identify trends and surface insights that help shape the future of our product.
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