Customer Success Manager

at  SOUTHERN CROSS SUPPORT SERVICES

• Take charge in shaping the customer journey
• Drive innovation and sustainable growth
• Collaborate with forward-thinking team

WHAT WE’RE LOOKING FOR

We’re seeking a proactive, collaborative leader who:

• Has experience leading similar initiative and delivering outcomes.
• Thrives on building relationships and fostering strong networks.
• Brings innovative thinking and a solutions-focused approach to challenges.
• Is passionate about improving processes and creating efficiencies.

Ready to take the next step in your career and help us make a real difference?
How to Apply: If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you. Please apply now or submit any enquiries to jobs@cruxms.com.au!
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success

As our Customer Success Manager, you’ll take the lead in shaping and enhancing the participant experience while supporting and guiding a dedicated team. This is your opportunity to make a tangible difference, not just for our clients but for a collaborative, high-performing team.

Your responsibilities will include:

• Leading the Customer Journey: Overseeing seamless onboarding, proactive engagement, and long-term retention strategies to improve outcomes for participants.
• Driving Growth Strategies: Expand our reach and building awareness of our services while ensuring sustainable growth. Developing innovative approaches to manage demand.
• Managing and Mentoring: Directly managing the Customer Success Team and fostering a collaborative, high-performance environment.
• Building Stakeholder Relationships: Developing partnerships with referral networks and key stakeholders like OPG and Child Safety to support smoother processes and better participant outcomes.
• Enhancing Operational Excellence: Identifying and implementing process improvements to reduce barriers, streamline operations, and allow staff to focus on client-facing work.
• Quality Assurance: Monitoring the quality of services provided to participants, ensuring compliance with best practices, and implementing continuous improvement initiatives.