Customer Success Manager at SPARK TSL

Exeter, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

40000.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Building, Retention Management, Account Growth, Service Quality, Commercial Awareness, Internal Collaboration, Customer Advocacy, Strategic Partnership, Face-to-face Engagement, Account Management

Industry

Software Development

Description

Job Summary Two opportunities available | Hybrid roles with regular customer travel £40,000 salary + performance‑related bonus + company bonus + car allowance At Spark TSL, our mission is simple: making life better, with connections that matter. We work closely with customers whose environments, users, and services genuinely matter, ensuring long‑term relationships sit at the heart of how we operate. We’re now recruiting two Customer Success Managers to join our growing Customer Success function. Each role supports a distinct portfolio of customer accounts, with a strong emphasis on building trusted relationships, driving retention, and identifying opportunities to grow and strengthen those partnerships. Both roles are hybrid, with the expectation of regular travel to customer sites, reflecting the importance we place on face‑to‑face engagement and understanding customer environments first‑hand. Job Description The two opportunities Healthcare‑focused Customer Success Manager This role will work closely with NHS trusts, healthcare organisations, and charities across Scotland and the North of England. You’ll be operating in complex, service‑critical environments where partnership, trust, and continuity are essential. Travel, Leisure & Public Venues Customer Success Manager This role will support commercial customers nationwide, across sectors such as conference and events, transport, hospitality, and other public‑facing environments. You’ll work with customers who value innovation, service quality, and commercially aligned partnerships. Both roles sit at the centre of customer relationships post‑sale, acting as a strategic partner to customers and an advocate internally. Why this role? This is not a desk‑based account management role. These positions are designed for people who: enjoy being close to customers and their environments are motivated by retention, service quality, and long‑term relationships can balance customer advocacy with commercial awareness want to see the direct impact of their work on customer satisfaction and growth In both roles, you’ll work closely with sales, delivery, support, and operations teams to ensure customers feel supported, understood, and confident in Spark TSL as a long‑term partner. Performance‑related bonus is directly linked to account retention and account value growth, reinforcing the importance of sustainable, value‑led customer relationships. Why Spark TSL? People join Spark TSL because they want: Meaningful customer relationships: working with customers where service continuity and experience truly matter Ownership and autonomy: trusted to manage accounts and relationships end‑to‑end Variety and visibility: different customers, sectors, and environments, not a one‑size‑fits‑all portfolio Commercial alignment: success measured on retention, growth, and customer outcomes A supportive, people‑first culture: professional, collaborative, and grounded in doing the right thing These roles offer the opportunity to build deep customer partnerships while being rewarded for both customer satisfaction and commercial success. What you’ll bring You’ll be someone who: enjoys building strong, credible relationships with customers is comfortable operating on customer sites and representing Spark TSL in person understands how great service underpins retention and growth can work confidently across internal teams to get the right outcomes for customers values long‑term partnerships over transactional account management These roles suit people who thrive on connection, accountability, and visible impact. Package and benefits £40,000 base salary Performance‑related bonus based on account retention and growth Company‑wide bonus scheme Car allowance Hybrid & Flexible working, with regular travel to customer sites ensuring customer and business needs are met. Interested? If you’re looking for a customer‑facing role where relationships, trust, and impact matter, where success is recognised and rewarded then we’d love to hear from you. A full job description is available on request. Next steps Formal applications close: Friday 6th March First‑stage interviews: scheduled to take place week commencing Monday 9th March Next stage: candidates successful at first interview will be invited to complete a task‑based assessment as part of the final stage of the process Worker Type Regular Number of Openings Available 1 SPARK TSL's software and hardware solutions are the answer to efficiency, engagement, entertainment and education to both staff and patients harmoniously within the NHS. We work with over 80 NHS Trusts and are proud to be the largest provider of WiFi and engagement services to the healthcare sector in the UK. By joining our amazing team, you embark on our shared mission to provide better applications, superior technology, and drive efficiency to the Trusts, all whilst delivering value to patients. Help us to deliver innovations that truly make a difference to our society! ____________________________________ SPARK TSL is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. ____________________________________

Responsibilities

The Customer Success Managers will build trusted relationships with distinct portfolios of customer accounts, focusing on driving retention and identifying opportunities to grow and strengthen partnerships post-sale. They will act as a strategic partner to customers while advocating internally across sales, delivery, support, and operations teams.