WHO WE ARE

Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Our SaaS platform is used by leaders in Sports, Music & Entertainment to engage, collect and activate fan data so they can market smarter.
Based in Richmond, Melbourne, our APAC business has built its reputation across Australia, New Zealand and the Asian region over the past four years, founded on strong partnerships and a service mentality. We work with industry leaders in the sports, music & entertainment space, including the AFL, NRL, NBL, Netball and more. Our headquarters are in Vancouver, Canada, where partners include teams from the NBA, NHL, NFL, and MLB, alongside Live Nation, BMG and many more.
This role is based in Melbourne, Victoria (Richmond) and will require some attendance at our office, with occasional on-site visits to customers across the APAC region.

MUST HAVE SKILLS/QUALIFICATIONS

• 2+ years of experience in Customer Success, Account Management, or Digital Marketing.
• Confident relationship-builder with the ability to engage senior stakeholders and drive outcomes.
• Excellent communication and presentation skills; able to simplify complex ideas for any audience.
• Experience leading digital strategy, with confidence in making recommendations.
• Industry knowledge or experience within Sports OR Music/Entertainment such as a sports club, league, vendor or partner (ticketing, technology platform, marketing, promoter, agency). We are looking for someone with EITHER:
• Sports Expertise: Deep understanding of the APAC sports landscape is a must. We’re seeking someone passionate about the game—whether it’s AFL, NRL, NBL, Netball, Rugby, Soccer, Tennis, or Baseball.
• OR Music & Entertainment Expertise: A strong knowledge of the Australian music scene, a love for live music events and festivals. Knowledge of the ticketing industry is a bonus.
• Bachelor’s degree in communications, business, marketing, sports management, or related fields.
• Organised with strong project management skills; able to manage multiple projects and deadlines.
• Confident relationship-builder with the ability to engage senior stakeholders and drive outcomes.
• Data-driven, with problem-solving skills, focused on delivering customer success.
• Creative, curious, and proactive—always pushing boundaries to innovate.

BONUS SKILLS/QUALIFICATIONS

• Previous experience working in a startup or hyper-growth environment.
• Experience with social media and digital marketing for business (this isn’t a role on the social tools, but having topline previous experience and exposure in the digital marketing space is an asset).
• Familiarity with Slack, Google Suite, Open Project or other project management tools
• Familiarity or experience with some form of CRM software (HubSpot, Salesforce, Microsoft Dynamics, Kore, etc)
• Personable, approachable, and a keen sense of humour

THE ROLE AND WHAT YOU’LL DO

As a Customer Success Manager, you’ll collaborate with leading sports and entertainment organisations on cutting-edge digital marketing campaigns, ensuring they harness the full power of their data and our platform. We’re seeking candidates who are confident relationship builders, creative thinkers, and passionate about emerging tech in sports and entertainment.

YOUR RESPONSIBILITIES WILL INCLUDE

• Own the customer journey: Oversee the entire post-sales lifecycle—from onboarding to renewal with your assigned book of business.
• Drive platform adoption: Ensure customers maximise value through feature utilisation and campaign execution.
• Build relationships: Become a trusted advisor, developing strong ties across diverse stakeholders.
• Deliver measurable success: Help customers achieve fan engagement goals and ensure ongoing platform success.