Customer Success Manager

at  Storm3

110,000 – 140,000 BASE + BONUS

Interested in joining a leading global platform for targeted digital communication with healthcare professionals.
They specialize in programmatic messaging that exclusively reaches medical practitioners, transforming how life sciences companies and medical marketing firms interact with physicians.
They are looking for talented individuals to join the team!
‍

‍Qualifications:

• 3+ years of experience in client management or user success roles within a digital advertising technology firm or marketing agency.
• Background in healthcare sector is highly desirable.
• Background in Programmatic marketing is highly desirable.
• Superior interpersonal and verbal skills for maintaining positive professional relationships with clients.
• Proven track record in evaluating and enhancing existing user success team procedures.
• Comprehensive grasp of user perspectives and concerns regarding product usage, coupled with effective problem-solving abilities.
• Robust analytical capabilities for interpreting data and campaign outcomes, along with aptitude for pattern recognition and insight generation.
• Excellent quantitative skills for budget management, price negotiations, and data analysis.
• Team-oriented approach, adept at cooperating with both internal teams and external partners.
• Demonstrated ability to effectively communicate product value, upsell additional services, reinforce brand identity, and enhance overall user experience.
• Competencies:
• Accountability for Results: focus on key strategic objectives; accountable for high standards of performance.
• Strategic Thinking & Problem Solving: Make decisions considering the long-term impact on customers, employees, and business
• Patient & Customer Centricity: Maintain an ongoing focus on customer and stakeholder needs, communicating effectively
• Impactful Communication: Communicate with logic, clarity, and respect to achieve the best results
• Respectful Collaboration: Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals
• Empowered Development: Play an active role in professional development as a business imperative
• Benefits
• Interesting and meaningful work
• 401k
• Comprehensive benefits
• Generous parental leave
• Training and career progression opportunitie

• Define specific customer retention objectives and key process indicators for both clients and team members to pursue.
• Provide support to users in implementing and utilizing product-related software or programs as required.
• Analyze user feedback and strive to enhance all aspects of the user’s interaction with the company.
• Cultivate comprehensive knowledge of offerings, address user inquiries, and recommend appropriate solutions based on individual needs.
• Streamline internal procedures and proactively improve all user success strategies.
• Collect and analyze data to refine marketing efforts for specific demographic segments.
• Oversee advertising budgets for various stakeholders, including product manufacturers and promotional agencies, while evaluating performance metrics and maximizing effectiveness.

‍Qualifications:

• 3+ years of experience in client management or user success roles within a digital advertising technology firm or marketing agency.
• Background in healthcare sector is highly desirable.
• Background in Programmatic marketing is highly desirable.
• Superior interpersonal and verbal skills for maintaining positive professional relationships with clients.
• Proven track record in evaluating and enhancing existing user success team procedures.
• Comprehensive grasp of user perspectives and concerns regarding product usage, coupled with effective problem-solving abilities.
• Robust analytical capabilities for interpreting data and campaign outcomes, along with aptitude for pattern recognition and insight generation.
• Excellent quantitative skills for budget management, price negotiations, and data analysis.
• Team-oriented approach, adept at cooperating with both internal teams and external partners.
• Demonstrated ability to effectively communicate product value, upsell additional services, reinforce brand identity, and enhance overall user experience.
• Competencies:
• Accountability for Results: focus on key strategic objectives; accountable for high standards of performance.
• Strategic Thinking & Problem Solving: Make decisions considering the long-term impact on customers, employees, and business
• Patient & Customer Centricity: Maintain an ongoing focus on customer and stakeholder needs, communicating effectively
• Impactful Communication: Communicate with logic, clarity, and respect to achieve the best results
• Respectful Collaboration: Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals
• Empowered Development: Play an active role in professional development as a business imperative
• Benefits
• Interesting and meaningful work
• 401k
• Comprehensive benefits
• Generous parental leave
• Training and career progression opportunities