Sales · Remote · USA
Storyblok is the enterprise-ready headless CMS that empowers developers and marketers to bring ideas to market faster. It supports the entire content lifecycle—from creation and management to delivery—streamlining workflows, boosting productivity, and ensuring exceptional performance and accessibility. Storyblok frees you from the pain of legacy CMS platforms and empowers your teams to ship content quickly and build with complete flexibility.
Designed for global scalability and secure collaboration, Storyblok enables teams to deliver seamless, engaging digital experiences at scale. Trusted by leading brands like Oatly, Virgin Media O2, Deliveroo, Renault, and Education First, Storyblok helps businesses of all sizes unlock new opportunities, channels, and markets—delivering a bigger, faster market impact.

JOB SUMMARY

The Customer Success Manager will develop and maintain strong relationships with Storyblok customers ensuring their business needs are met and exceeded, and working with Enterprise Customers will own all aspects of the post sales process. Key focus is closing large deals and working together with Storyblok’s Sales team to discover new opportunities in your assigned sales territory.

EDUCATION AND EXPERIENCE

• Experience working in a client-facing role, namely account management or customer success experience, or other closely related work experience
• Experience managing account renewals - the ideal candidate should have a sales oriented approach and be able to effectively apply it throughout the entire customer journey
• A proven record driving customer satisfaction and enhancing the customer experience
• SaaS experience and working knowledge of software products
• Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of Salesforce or another CRM is preferred
• Ability to be self-motivated, highly organized, and have a positive attitude and professional demeanor
• Exceptional written and verbal communication skills, analytical skills
• Fluency in English

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

Please refer the Job description for details