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Customer Success Manager - Strategic Accounts at Richpanel

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

3000000.0

Posted On

28 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, SaaS, E-Commerce, CX Automation, Problem-Solving, Communication, Project Management, Analytical Skills, Technical Aptitude, Renewals, Onboarding, Adoption, Cross-Sell, Upsell, Workflow Management

Industry

Software Development

Description

Quick Highlights Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale. Reports to: Head of Customer Success Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA. Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands. Location: In-office. Bangalore, India. Compensation: INR 20 – 30 LPA, depending on experience. Team: You’ll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention. Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we’re scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retention. About the Role As a Customer Success Manager at Richpanel, you’ll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You’ll act as a trusted advisor to CX and e-commerce leaders—connecting business goals with automation outcomes. You’ll manage customers end-to-end—from onboarding to renewal—while helping shape Richpanel’s success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you. Responsibilities Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth. Maintain

Responsibilities

Own a portfolio of high-value customer accounts, driving adoption, measurable outcomes, renewals, and growth. Manage customers end-to-end from onboarding to renewal while shaping Richpanel’s success playbooks and processes.