Equifax is looking for an experienced Customer Success Manager to join our Strategic Financial Institutions team. In this role, you will be a key partner to one of our top financial institution clients, ensuring they achieve maximum value from our solutions.
As a trusted advisor, you will manage the post-sale customer lifecycle, from solution onboarding to ongoing engagement and renewal. You will serve as a primary point of contact, ensuring our clients are successful and their needs are met.

WHAT EXPERIENCE YOU’LL NEED

• Bachelor’s degree in related discipline or equivalent experience
• 7+ years of experience in a B2B customer success, account management or similar Enterprise-level client-facing sales role
• Proven success in a relationship building type role, able to maintain internal and external relationships
• Ability to establish milestones and keep all team members on task; strong project management and organizational skills
• Experience promoting value through the customer experience
• Experience working with complex, multi-divisional, multi-geographical customers

• Onboard and Optimize Clients: Lead the onboarding process to ensure a fast, seamless, and error-free launch of new and existing products. The primary goal is to get the client “up and running” fast with minimal errors, so the client receives value fast.
• Manage Client Relationships: Serve as a dedicated liaison between clients and internal teams.
• Facilitate Business Reviews: Assist with the preparation and delivery of monthly, quarterly, and annual business reviews.
• Ensure Customer Success: Proactively monitor client metrics and solution performance to confirm they are achieving their goals and getting the expected value.
• Identify Opportunities: Partner with the Account Executive (AE) and Relationship Manager (RM) to identify and close new business opportunities by understanding client needs and recommending additional Equifax products.
• Prevent Issues: Proactively engage with clients to address potential concerns and foster long-term loyalty.
• Manage Renewals: Coordinate and manage the internal processes for client renewals.
• Advocate for Clients: Serve as a client advocate within Equifax, ensuring their feedback and needs are considered by internal teams.
• Provide support: Offer personalized support to customers, including training, product recommendations, and addressing concerns.