Customer Success Manager at Sully.ai

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Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, SaaS, Communication, Relationship Management, Problem Solving, Organizational Skills, Healthcare, Healthtech, EHR Systems, Consulting, Technical Roles

Industry

Hospitals and Health Care

Description

About Us 👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs. 🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks. 📈 400+ healthcare orgs signed in 16 months. ⚡️ $25M raised from YC, Amity Ventures, Sequoia scouts, and more. 🌎 $1T+ market opportunity. We’re going after all of it. About the Role We are seeking a Customer Success Manager to own customer relationships and ensure Sully.ai delivers a transformative impact to our healthcare partners. This role will guide customers through onboarding, drive product adoption, and proactively identify opportunities for growth. You will be a trusted advisor to clients, ensuring they achieve measurable outcomes with Sully.ai. Key Responsibilities Own a portfolio of healthcare customers and ensure their long-term success with Sully.ai Lead customer onboarding and training, driving rapid adoption and measurable ROI Serve as the voice of the customer, surfacing insights to Product and Engineering Proactively identify expansion opportunities and partner with Sales to close renewals and upsells Track and report customer health metrics, ensuring high retention and advocacy Hard Requirements 3–5 years in Customer Success, Account Management, or related client-facing role in SaaS Proven track record of driving product adoption and renewals Strong communication and relationship management skills across technical and non-technical stakeholders Ability to operate independently in fast-paced, high-growth environments Exceptional organizational and problem-solving skills Nice-to-Have Experience in healthcare or healthtech SaaS Familiarity with EHR systems and workflows Background in consulting or customer-facing technical roles First-Month Focus Build strong relationships with key customer accounts Learn Sully.ai’s product suite and customer workflows in depth Establish a customer health dashboard to track engagement and adoption Success OKRs (90 Days) Achieve >90% customer onboarding completion rate within portfolio Deliver at least 2 measurable customer case studies demonstrating ROI Maintain customer retention rate above >50% Culture Fit Persistent, driven problem solver Willing to push back on leadership to defend quality/timelines Thrives in high-ambiguity, fast-paced startup environments Why Join Sully.ai? 🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives. 📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth. 🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment. 💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference. 🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare. Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.

Responsibilities

Own a portfolio of healthcare customers and ensure their long-term success with Sully.ai. Lead customer onboarding and training, driving rapid adoption and measurable ROI.