Customer Success Manager at super{set} Hive Community

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Onboarding, Adoption, Churn Prevention, Stakeholder Relationship Management, QBRs, Product Feedback Synthesis, Technical Savviness, Communication, Empathy, Business Acumen, Metrics Driven, Project Management, Sales Skills, Presentation Skills

Industry

Venture Capital and Private Equity Principals

Description

Who We Are Checksum.ai is a high-growth, startup revolutionizing software testing with AI-powered, self-healing QA automation. We are backed by start up studio super{set} whose co-founders have over $1B in exits including Microsoft and Salesforce. We are a leading AI solution for software quality. Checksum is growing fast, well funded and seeing massive demand for our solutions. We are experiencing dramatic revenue growth. This is an opportunity to join at the ground floor and scale up with us. Checksum’s AI agents solve a critical problem for engineering teams who need to test their code fast and release high quality products. AI coding tools have increased engineering output 50X, but quality has not kept up. We fix that problem. Checksum’s unique AI Agents deliver autonomous and continuous testing to engineering teams who need to build quality into their processes. No other testing tool or homegrown AI effort has the capabilities of our purpose-built testing models. This is a hybrid role based out of our San Francisco Office 4x a week What You’ll Do Drive positive outcomes for our top customers. Work internally and externally to do what it takes to make them successful Own onboarding, work with Customer Engineering team on implementation, and drive adoption Ensure renewals, healthy accounts, prevent churn & reduce risk, help uncover expansion opportunities Build and maintain strong stakeholder relationships, leading QBRs, periodic update calls and support Be the voice of your book of business by synthesizing customer feedback and partnering closely with Product and Engineering to translate insights into actionable roadmap priorities Build playbooks for adoption and customer lifecycle based on experience Who You Are Technically savvy, have the technical depth to communicate easily with Customer Engineering and understanding of the Checksum product Be a people person, have the ability to build strong relationships with your team and customer stakeholders Strong communicator, listens, empathetic, has business acumen, can interact with senior execs comfortably Metrics driven, organized, good project skills, multi-tasking Basic sales skills, can relay business value and present decks, product or other information What We Offer Competitive OTE: Equity + Benefits Be a key player in an early-stage startup with significant upside. Strong inbound pipeline – You won’t be starting from scratch. Catered lunch 5 days a week in our San Francisco office (hybrid flexibility available). A fast-moving, collaborative team that values execution over ego. Monthly Happy Hours

Responsibilities

The role involves driving positive outcomes for top customers by owning onboarding, implementation, and adoption, while also ensuring renewals, preventing churn, and uncovering expansion opportunities. Responsibilities include building strong stakeholder relationships through QBRs and update calls, and acting as the voice of the customer by translating feedback into actionable roadmap priorities.