BUILD THE MARKET LEADER IN SATELLITE ANALYTICS WITH US AT LIVEEO

At LiveEO, we combine Space Technology with AI to solve problems here on Earth. Our satellite-based monitoring solutions help Infrastructure operators and industrial companies to make their operations more ecological, safer, and more efficient.
LiveEO is applying the latest developments in artificial intelligence to analyse satellite data and is bringing the insights of earth observation data to customers in the enterprise sector. LiveEO’s ambitious goal is to monitor 1 billion assets across the globe with its unique SaaS solution until 2030. Our team is as global as the satellite data we process and the customers we serve. Together, we are building something big.
As a Customer Success Manager, you’ll be the customer’s advocate and partner, ensuring they realize the full value of our solutions by owning the customer lifecycle and driving adoption, retention, and growth. You’ll play a critical role in onboarding, retaining, and expanding accounts while creating an exceptional customer experience. You also help to help evolve CSM engagement models. This role requires proven experience working in a fast-paced startup environment with focus on advocacy and delivering value to SaaS customers.

ABOUT US

LiveEO is a well funded startup founded in 2018 and based in Berlin. Our primary service is modelling risk to our customers’ assets and infrastructure from vegetation, ground deformation and change detection. We currently have around 100 employees from all over the world with a variety of background

• Build and maintain strong, long-lasting customer relationships with our customers, acting as their primary point of contact
• Onboard and train new customers and ensure they are set up for success and smooth product adoption
• Create onboarding material with our product teams as required
• Engage proactively, track customer KPI, anticipate and manage risks
• Identify up-/cross-selling opportunities and co-own expansion with sales
• Build up domain and product knowledge to act as your customer’s trusted advisor.
• Work closely with product, sales and other roles across the company to make your customers successful
• Create tailored success plans aligning our product’s capabilities to customer business objectives to generate value
• Act as “Voice of the Customer”, provide escalation support and provide ongoing feedback on product improvements to product teams