Your future area of ​​responsibility 

sales-oriented, strategic, customer-focused

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• You are responsible for the strategic development of your customer accounts with the aim of identifying and realizing growth potential.
• You act as the central point of contact for your customers – with a clear focus on relationship management, customer satisfaction and expanding cooperation.
• You identify cross-selling and upselling opportunities, develop suitable offers together with the sales team, and guide the customer through the decision-making process.
• You analyze the economic performance of your accounts, actively manage profitability, and develop measures for optimization.
• You ensure compliance with SLAs and work closely with our delivery teams to guarantee excellent service quality.
• You moderate escalations in a solution-oriented manner and ensure high customer satisfaction.
• You create regular status and performance reports for customers and internal stakeholders – as a basis for data-driven decisions.

Your profile

entrepreneurial mindset, customer-focused, growth-oriented

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• You have a completed degree (e.g., business administration, business informatics, or a technology-related subject).
• You bring several years of experience in Customer Success, Account Management or Service Delivery – ideally in a cloud or managed services environment.
• You have a good sense for customer needs, economic contexts and development potential.
• You are a strong communicator, persuasive, and understand how to build sustainable strategic customer relationships.
• You work in a structured, analytical and goal-oriented manner on the further development of your accounts.
• You are familiar with SLA management, ITIL, and escalation processes.
• Excellent German and fluent English skills, as well as a willingness to travel for customer visits, complete your profile.