AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance. As we enter the next phase of company growth, we are seeking people to help lead the journey.

QUALIFICATIONS:

• 4+ years of experience in customer success, account management, or a related field, with 2+ years in a team lead or supervisory role.
• Proven ability to lead, motivate, and develop a team of customer success professionals, ensuring consistent achievement of customer and business goals.
• Track record of exceeding customer retention and expansion targets, with the ability to build strong, trusted customer relationships.
• Strong organizational and project management skills, with the ability to balance individual customer account management with team leadership responsibilities.
• Experience in the manufacturing industry or with predictive maintenance technology is strongly preferred.
• Familiarity with CRM platforms (Salesforce preferred) and remote communication tools (Zoom, Slack, etc.).
• Results-oriented, with a strategic mindset and a bias for action.
• Strong coaching skills, with a demonstrated ability to foster a proactive, customer-centered team culture.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Adaptability to Change: Thrives in a fast-paced, evolving environment with frequent product and process updates.
• Empathy-Driven Leadership: Embodies a people-first leadership style, putting customer and team member needs at the forefront.
• Technical Aptitude in Condition Monitoring: Demonstrates an understanding of condition monitoring or predictive maintenance technology to facilitate effective customer conversations and adoption.
• Data-Driven Approach: Able to analyze metrics, derive insights, and make data-backed decisions to enhance both customer success strategies and team performance.
• Fluency in English; additional language skills are a plus.

Please refer the Job description for details