Customer Success Manager (temp-to-hire) at PCS Software, Inc.

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Customer Onboarding, Customer Retention, Customer Satisfaction, Data Analysis, Problem Solving, Relationship Development, Service Coordination, Strategic Planning, Strategy Implementation, Team Building, Customer Relationship Management

Industry

Software Development

Description

Description Customer Success Manager We are seeking a dedicated and proactive temporary Customer Success Manager to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and achieve their desired outcomes with our products and solutions. Your expertise will help foster long-term relationships, drive customer satisfaction, and support our company's growth. This position is a 6-month temporary assignment to begin with and may have the possiblity to convert to a full-time position after 6-months. This would be an hourly position that qualifies for overtime Key Responsibilities: - Build and maintain strong, long-lasting client relationships through regular communication and personalized support - Onboard new clients, providing training and resources to ensure successful adoption of our products - Act as a trusted advisor, understanding client needs and offering tailored solutions to maximize value - Monitor customer health metrics and proactively address potential issues to prevent churn - Collaborate with sales, product, and support teams to ensure seamless service delivery and continuous improvement - Gather customer feedback and insights to inform product development and enhance user experience - Develop and execute strategies to increase customer retention, renewal rates, and upsell opportunities Skills and Qualifications: - Proven experience in customer success, account management, or a related client-facing role - Excellent communication and interpersonal skills, with the ability to build rapport and trust - Strong problem-solving skills and a customer-centric mindset - Ability to analyze data and metrics to inform decision-making - Familiarity with CRM software and customer success tools - Bachelor’s degree in Business, Marketing, or a related field preferred - Ability to work independently and collaboratively in a fast-paced environment Join our innovative team and contribute to a culture that values growth, collaboration, and customer satisfaction. We offer opportunities for professional development and a supportive environment where your efforts make a meaningful impact. Requirements Technical Skills: Cross-Functional Integration Customer Engagement Customer Onboarding Customer Retention Customer Satisfaction Data Analysis Problem Solving Relationship Development Service Coordination Strategic Planning Strategy Implementation Team Building Customer Relationship Management (CRM) software

Responsibilities

The Customer Success Manager will be the primary point of contact for clients, ensuring exceptional service and achieving desired outcomes with products. Responsibilities include onboarding new clients, monitoring customer health metrics, and collaborating with various teams to enhance service delivery.