Customer Success Manager at Tenderly

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, B2B SaaS, Developer Tools, Infrastructure, Data Products, Technical Stakeholders, Web3, EVM Ecosystems, Smart Contracts, RPC, Node Providers, Testnets, On-Chain Analytics, Communication Skills, Problem Solving, Collaboration

Industry

Software Development

Description

At Tenderly, we're not just shaping the future of blockchain technology – we're defining it. As a full-stack Web3 infrastructure platform, we provide multi-network support and a comprehensive ecosystem that covers every aspect of the blockchain journey, from initial encounters to advanced Node solutions and serverless cloud compute functions. Our mission is crystal clear: to empower developers worldwide to harness the full potential of blockchain technology for creating innovative products. With our robust Web3 infrastructure platform, we've already enabled tens of thousands of developers to work more efficiently with blockchain. We thrive on tackling complex challenges head-on, crafting solutions that push the boundaries of what's possible in the blockchain world. From developing bespoke Ethereum Virtual Machine (EVM) implementations to designing proprietary storage layers optimized for our advanced blockchain node solutions, our team is at the forefront of industry innovation. About the Role Tenderly is hiring a Customer Success/Strategy Manager to own and grow a portfolio of high‑value Web3 teams building on Tenderly’s full‑stack infrastructure and developer platform. You will drive adoption, retention, and expansion across our platform by acting as the primary post‑sales owner of customer outcomes. What You’ll Do Own a book of strategic dapp, protocol, and infrastructure customers, serving as their primary point of contact post‑sale. Drive renewals, net retention, and multi‑product expansion across Tenderly’s platform, ensuring customers realize measurable value well ahead of renewal. Partner with engineering, product, and data‑savvy stakeholders at customers to operationalize use cases such as mainnet‑fork testing, CI pipelines, simulations, and production RPC migration. Proactively monitor customer health, product usage, and risk signals, and execute engagement plans to deepen adoption and mitigate churn. Collaborate closely with Sales on handoffs, account planning, and commercial strategy, aligning success plans with deal structure and growth opportunities. Work with Support and Engineering to coordinate resolution of technical issues while maintaining clear, high‑trust communication with customers. Create strong feedback loops with Product, translating customer behavior and requests into actionable input on roadmap, DX improvements, and new infra capabilities. Help refine and scale Customer Success processes, playbooks, and tooling for a growing portfolio of Web3 customers. About You You thrive in a fast-paced Web3 environment, building trust with customers and cross-functional teams through empathy and clear communication. Value-minded in every interaction, you connect Tenderly’s tools—like Virtual TestNets, simulations, and RPC—to tangible outcomes such as faster deployments and cost savings. With a go-getter mentality, you own ambiguous challenges, experiment boldly, and deliver results that expand our customer base. 1–6+ years in Customer Success, Account Management, or similar post‑sales roles in B2B SaaS or developer tools, ideally with infrastructure or data products. Experience owning commercial outcomes such as renewals, upsells, and net dollar retention for a book of enterprise or high‑growth customers. Comfort working with technical stakeholders (blockchain engineers, protocol teams, data/infra leads) on complex solutions rather than transactional products. Familiarity with Web3 and EVM ecosystems, such as smart contracts, RPC/node providers, testnets, and on‑chain analytics. Strong written and verbal communication skills, with ability to translate technical details into clear business value and success plans. Why Tenderly? Join us at Tenderly, where our values are not just words on a page but the driving force behind our innovative journey. Fanatic Drive We're passionately driven to solve our users' problems, tackling challenges with intensity and speed. Our work is our obsession, and we thrive on the fast-paced world of Web3. Underdog Mentality We love defying the odds, rejecting the status quo, and achieving the impossible. We're on a mission to revolutionize blockchain technology, constantly pushing boundaries. Inward Responsibility We hold ourselves accountable, always striving to improve. We embrace feedback, knowing it drives personal growth and collective success. Intentional Collaboration Our success relies on individual contributions and mutual support. We share ideas openly, trust each other completely, and continuously push each other to excel. Tenderly Transparency™️ We believe in open, honest communication. We share knowledge and opinions freely, fostering a culture of accountability and trust. What we offer Stock Options Join the ride! Own a piece of our journey with stock options for everyone. Transparent compensation -No secrets here. Enjoy fair, equal, and transparent salaries. Annual bonus - Performance-based bonus amounting up to 20% of employee's annual base salary paid out twice a year based on KPIs. Fully covered parental leave - Welcome your little one with fully paid parental leave. Tech Gear - MacBook and additional budget for your setup Flexible, no less-than vacation - We know that unlimited vacation policies usually have the opposite effect, so we have a minimum of 21.5 days to be used in 12 month timeframe. Flexible Hours - Work when you work best. Collaboration is key. Health Insurance - Keep yourself and your family healthy with our comprehensive coverage. Continuous Learning - Elevate your skills with regular trainings and a professional development budget. We invest in your growth. Tenderly is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities

Own a portfolio of strategic customers and drive their adoption, retention, and expansion across Tenderly’s platform. Collaborate with various teams to ensure customers realize measurable value and address technical issues.