NOTE: THIS IS A FULLY REMOTE POSITION BASED IN THE US.

Today’s world depends on semiconductor chips—the technology inside your smartphone, automobile, and the internet. Tignis is the leading software company that delivers industry-leading AI/ML products that optimize and control the manufacturing processes for those chips. Using our products and solutions, semiconductor companies can build chips faster with higher quality and less waste.
Tignis is a fully remote company headquartered in Seattle, WA. We combine all the best elements of a startup company (culture, ability to influence/impact, agility) with the financial backing of an established enterprise (Tignis is a subsidiary of Cohu, Inc., a global technology leader supplying test, automation, inspection and metrology products and services to the semiconductor industry).
We’ve brought together an amazing and talented team spanning physical science, software engineering, and artificial intelligence. If you’re looking to join a collaborative team delivering real-world AI/ML solutions for some of the world’s most advanced manufacturing organizations, we’d love to hear from you.
We believe diverse teams build better products and are committed to creating an inclusive culture where people from all backgrounds feel welcome, valued and supported.

THE ROLE

We are looking for a collaborative, customer-focused Customer Success Manager (CSM) to join our team. In this role, you’ll act as a strategic partner to our customers, helping them achieve lasting value from our products and services. If you thrive on building meaningful relationships, managing cross-functional projects, and driving customer outcomes in a dynamic environment—we’d love to hear from you.

RESPONSIBILITIES

• Take the lead in the customer relationship post-sale, ensuring successful onboarding, adoption, retention, and growth.
• Serve as the primary point of contact for your customer portfolio, developing strong, trusted advisor relationships.
• Partner closely with sales, product, and support teams to deliver a seamless customer experience and identify growth opportunities.
• Understand customer goals and align our solutions to support their strategic objectives.
• Monitor account health, customer engagement, and satisfaction to mitigate risks proactively.
• Advocate for the customer internally by channelling feedback to product and engineering teams to help shape the product roadmap.
• Lead customer-facing projects using Agile and Waterfall methodologies, fostering collaboration and clear communication across all stakeholders.
• Collaborate with marketing and sales on referenceable customer stories and case studies.
• Willingness to travel domestically and internationally as needed.