TimeZest Inc. is seeking a Customer Success Manager.
This role is pivotal: a blend of technical expertise, empathy, and process management that keeps customers satisfied and helps TimeZest evolve with every interaction.

MAINTAIN THE KNOWLEDGE BASE

Continually update and refine the support documentation, FAQs, and how-to guides to empower customers and minimize repetitive questions.

QUALIFICATIONS:

• 2 years customer service experience required
• Experience providing support to users with technology products required
• Experience in the SaaS and/or MSP space preferred
• A workspace suitable for professional video calls