Customer Success Manager at TITAN

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Technical Account Management, SaaS, Salesforce CRM, Onboarding, Implementation, Communication, Problem-Solving, Data Analysis, Business Reviews, Stakeholder Engagement, Upselling, Cross-Selling, Training, Retention Strategies, Collaboration

Industry

Software Development

Description

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams. Responsibilities Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption. Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value. Build strong relationships with key stakeholders to drive engagement and long-term success. Identify upsell and expansion opportunities by aligning product capabilities with customer needs. Analyze customer usage data to proactively address risks and drive retention strategies. Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention. Requirements 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must). Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions. Experience identifying upsell/cross-sell opportunities and working closely with Sales. Hands-on experience with onboarding and implementation processes of Salesforce CRM - a must. A can-do approach with strong problem-solving skills and the ability to work under pressure. Fluent in English and Hebrew; additional languages are a plus. Ability to work remotely across EU, IL, EST time zones. Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience. The role follows a hybrid work model: 1–2 days per week at the Tel Aviv office. Why Join TITAN? Work with a dynamic and innovative team in a fast-growing SaaS startup. Collaborate with industry-leading clients and gain exposure to cutting-edge technologies. Enjoy the hybrid routine that supports real work-life balance — with two in-office days each week. Competitive compensation package and opportunities for professional growth and development. Please note: Only fit candidates will be contacted for further evaluation. Hiring process steps: null

Responsibilities

The Customer Success Manager will serve as the primary point of contact for assigned customers, ensuring seamless onboarding and adoption. They will also identify upsell opportunities and analyze customer usage data to drive retention strategies.