Imagine yourself…

• Thriving in a supportive team environment that inspires you to strive for excellence.
• Joining a company with a proven track record of success and an exciting future.
• Contributing to a brighter, more sustainable future.

Headquartered in Broomfield, Colorado, TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data.
At TraceGains, we believe “we’re in this together,” and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry’s first networked ingredients marketplace. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.

JOB SUMMARY:

As a Customer Success Manager (CSM), you’re the strategic partner and value champion for our customers after go-live. You’ll own the long-term success of your accounts by driving adoption, uncovering opportunities for growth, and ensuring our solution becomes a mission-critical part of their operations. You’re not here to just troubleshoot - you’re here to unlock impact, build trust, and make customers unreasonably successful.
The CSM will work directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained. This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an in-depth understanding of each customer’s business environment (organization, people, goals, and assets). Internally, the Customer Success Manager works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer.

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• B.S. or B.A degree
• 3 to 5 years’ experience in a client facing role
• Previous experience consulting, and/or customer service/support skills
• Strong oral, written, and presentation skills
• Prior experience as a Customer Success Manager/Customer Success Architect and/or onboarding/implementing customers in a SaaS company is a huge plus
• Experience in the Food and Beverage industry and/or Supply Chain experience is a plus
• Ability to be a positive team player, willing to grow and change
• Occasional travel is required for department meetings, all company events, in-person seminars/networking events, etc.
• Successful completion of a drug and background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit screening, where applicable and in accordance with federal and local regulations
  TraceGains is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

• Guide customers through the transition from implementation to post-go-live, ensuring a smooth handoff from the Customer Success Architect team.
• Deliver clear, proactive communication at every transition point in the customer journey, setting and managing expectations throughout.
• Develop a deep understanding of each customer’s business needs, goals, and success metrics to tailor strategies that drive long-term value.
• Drive product adoption by delivering targeted coaching, resources, and best practices that align with customer objectives.
• Act as a customer advocate while collaborating cross-functionally with R&D, Sales, Marketing, Finance, and Support teams.
• Design and refine account management strategies that improve customer satisfaction, retention, and overall health.
• Build strong, trust-based relationships across all customer levels—from day-to-day users to executive sponsors.
• Identify and surface opportunities for account growth, expansion, or additional services.
• Partner with Finance to lead the renewal process, ensuring a smooth and timely experience.
• Serve as an escalation point for post-implementation customer issues, coordinating internal resources as needed.
• Become a product expert and support the Revenue team by sharing real-world customer success stories during the sales process.