Customer Success Manager at Trivium

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

60000.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboarding, Account Management, Churn Prevention, Meta Ads, Google Ads, Digital Marketing Metrics, Client Communication, Relationship Management, Performance Review, Upselling, Strategic Planning, Conflict Resolution

Industry

Business Consulting and Services

Description

Client Success Manager Location: Remote | US or Canada Salary: $55,000 – $60,000 USD Base + Performance Bonuses Hours: Flexible | Client-Facing Calls ~10AM–7PM EST Employment Type: Full-Time Portfolio: ~30 Client Accounts Key Responsibilities Client Onboarding & Launches Own the end-to-end onboarding process for new clients — set expectations, establish communication cadence, and ensure a smooth launch Introduce clients to the team, tools, and processes with confidence and clarity Ensure every new client feels taken care of from day one Week-to-Week & Month-to-Month Client Management Serve as the primary point of contact for your entire client portfolio (~30 accounts) Conduct regular check-in calls and monthly performance reviews with clients Keep clients informed, aligned, and confident in their campaigns at all times Proactively flag issues before clients notice them — always stay one step ahead Media Buyer Collaboration Work closely with the media buying team of four to align on campaign strategy and performance Coordinate between clients and media buyers — translate client feedback into actionable direction Attend and co-lead end-of-month strategy calls alongside the founder and media buyers Understand campaign metrics well enough to speak to them confidently without always deferring to the team Retention & Growth Own churn prevention — proactively identify at-risk clients and take action before they escalate Drive client satisfaction and relationship quality across your entire portfolio Identify natural upsell opportunities (e.g., appointment booking add-on) and surface them at the right time Collect testimonials, referrals, and Google reviews from satisfied clients Operations & Communication Manage client communication across calls, emails, and messaging platforms Keep ClickUp tasks and client records up to date and organized at all times Ensure nothing falls through the cracks — ever Experience 1–4 years of experience in Client Success, Account Management, or a client-facing role Proven ability to manage multiple client accounts simultaneously Background in a digital marketing agency environment is a strong plus Experience in the trades or home services industry is a bonus — but not required Marketing Knowledge Working knowledge of Meta Ads (Facebook/Instagram) — enough to answer client questions confidently Familiarity with Google Ads concepts and basic digital marketing metrics Ability to read performance data and translate it into clear, plain-English conversations You don't need to press the buttons — but you need to understand what the buttons do Communication & Presence Exceptional verbal communication — clear, confident, and professional on video calls Native or near-native English fluency — our clients are blue-collar US business owners You present polished and professionally on camera — appropriate setup, lighting, and appearance You can hold a real conversation with a business owner without sounding scripted Mindset & Character Highly coachable — you absorb feedback fast and apply it immediately Ownership mentality — you don't wait to be told; you figure it out Performance-driven — you care about results as much as relationships Calm under pressure — when a client is frustrated, you are the steady hand Team-first attitude — you thrive in a collaborative, fast-moving environment Tools You Will Work With Meta Ads Manager & Meta Business Suite ClickUp — task management and internal communication Google Workspace (Drive, Sheets, Docs) — reporting, SOPs, documentation GoHighLevel (GHL) — CRM and client communication Schedule: Flexible overall — as long as work gets done. Client-facing calls must fall within business hours, typically 10AM–7PM EST to accommodate PST clients. Location: Fully remote. US or Canada-based strongly preferred. Candidates outside North America will be considered if they are native-level English speakers with no detectable accent on calls. Compensation: $55,000–$60,000 USD base + performance-based bonuses Reports To: Founder Daniel Pereira, directly Team: Working alongside a dedicated team of 4 media buyers

Responsibilities

Manage a portfolio of approximately 30 client accounts, overseeing the end-to-end onboarding process and maintaining ongoing relationships. Coordinate between clients and the media buying team to align campaign strategies and drive client retention.