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Customer Success Manager (Türkiye) at Amplify
, , Turkey -
Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success, Communication Skills, Project Management, E-commerce, SaaS, CRM Tools, Onboarding, Video Calls, Feedback Collection, Problem Solving, Collaboration, Risk Management, Advocacy, Feature Requests, Customer Satisfaction

Industry

Description
Position Overview: We're currently seeking a Customer Success Manager to join our team. In this role, you'll play a crucial part in ensuring our customers achieve success with our platform. What you will do: Assist Shopify merchants with their onboarding over video calls Answer their questions about the platform, help them with their setup, and constantly collect their feedback Be their advocate - share their feature requests with the product team and track their statuses Anticipate potential issues and proactively address risks to customer satisfaction before they even escalate Collaborate closely with other teams, including Sales, Product, Support, etc. Requirements: Self-disciplined mentality and the ability to manage multiple projects and relationships simultaneously 2+ years of experience in a customer success role, preferably in a SaaS environment Strong communication skills in English, both verbal and written Ability to work on a flexible schedule Familiarity with e-commerce platforms is a plus Experience with CRM tools is a plus What We Offer: A fully remote work environment Competitive payment Independent contractor opportunity Collaborative and supportive team culture Ongoing training and professional development opportunities Opportunity to work in a dynamic and innovative startup environment If you're a customer-focused professional with a passion for technology and e-commerce, we want to hear from you! Join us in revolutionizing the way brands engage with their customers and drive revenue growth. Apply now to embark on an exciting journey with Amplify! *All CVs must be submitted in English.
Responsibilities
Assist Shopify merchants with their onboarding and answer their questions about the platform. Collaborate closely with other teams to ensure customer satisfaction and address potential issues proactively.