Customer Success Manager at Typeface

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Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

210000.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS Customer Success, Change Management, Client Consulting, Customer Onboarding, Metrics Interpretation, Enterprise Understanding, Playbook Creation, Relationship Management, Strategic Direction, Technical Understanding, Problem Solving, Flexibility, Collaboration, Project Management, GenAI Expertise

Industry

Software Development

Description

About Typeface We help the world’s biggest brands move from brief to fully personalized campaigns — in days, not months. Founded by Abhay Parasnis and backed by Microsoft, GV, Salesforce, Lightspeed, Madrona and Menlo, we’re building category-defining technology at the intersection of creativity and AI with real impact. Join us to help shape the future of enterprise marketing. About the Role: As a Customer Success Manager, you will grow our business by guiding our largest enterprise accounts to achieve valuable business outcomes. You will be responsible for creating an exceptional customer experience and ensuring that customers achieve valuable business outcomes such as production quality content development as well as operational efficiency from streamlined workflows. Key Responsibilities: Maintain deep customer expertise, be their change management partner, and become an extension of their marketing teams Manage a diverse set of customer stakeholders and orchestrate the project management for key deliverables to accelerate time to value. Deploy Typeface across the enterprise with an implementation and roll out plan that maximizes adoption and in turn revenue growth potential Own Typeface’s platform adoption KPIs across your customers Build scalable processes for CMSs to identify customer needs and execute playbooks that drive measurable business outcomes Motivate, inspire and teach our customers how Typeface can add value to their mission critical initiatives Collaborate with Sales on large-scale enterprise renewals in your portfolio Collaborate with Product team on how to improve the product to meet customer needs Opportunity to work closely with the product team to ensure the product roadmap aligns with critical customer needs Serve as customer liaison to product development cycles and innovation Become a GenAI expert through demo, enablement sessions and driving project execution with global enterprise customers Qualifications: 5+ years experience in SaaS Customer Success with enterprise customers Experience in driving client focused transformational change management Experience consulting with a diversity of customer industries and engagement levels Track record of customer onboarding and strategies to drive adoption Ability to manage and interpret customer behavior through metrics and CRM data A keen understanding of how large enterprises work and behave Create and roll out playbooks to drive platform adoption and transformational workflow change management Demonstrated success in growing long term customer relationships The ability to drive clear strategic direction and execution plans for enterprise level customers Ability to switch contexts, from emails to demos to internal meetings and go deep on your understanding of the technical capabilities of our product An undying concern and sense of urgency about new, better ways to solve problems A willingness to contribute to our customer success and share your expertise with others Flexibility to work across different time zones (customers, teammates) Base Salary The OTE compensation range for this role is $170,000-$210,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits Competitive compensation — including salary, equity, and 401(k) Full medical, dental, and vision insurance for you and your family HSA and FSA options to support your financial wellness Flexible time off — including parental leave Well-being programs — resources to support your mental and physical health Daily lunch & snacks Mentorship & impact — work closely with top AI leaders on products that ship Equality Opportunity Statement We welcome and encourage applicants from all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, medical condition, veteran status, or any other legally protected status. We comply with applicable laws in every jurisdiction where we operate. Why You’ll Love Working Here Build something big — Be part of a fast-growing startup defining a new category: marketing orchestration powered by Agentic AI. Your work will matter — Trusted by Fortune 100 companies, our platform delivers 10x content velocity and 90% faster campaigns. A+ team — Collaborate with veterans from Adobe, Microsoft, Google, and top AI companies. Backed by the best — GV, Salesforce Ventures, Microsoft, Lightspeed, Madrona and Menlo ($165M raised). Recognized for innovation — TIME Best Inventions, Fast Company Next Big Thing in Tech, Gartner Cool Vendor, Adweek AI Company of the Year, LinkedIn Top Startup, Webby Award (AI Work & Productivity).

Responsibilities

As a Customer Success Manager, you will guide enterprise accounts to achieve valuable business outcomes and create exceptional customer experiences. You will manage customer stakeholders and orchestrate project management to accelerate time to value.