Customer Success Manager, U.S Defense and Intelligence at Planet Labs Inc

Arlington, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

103760.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Geospatial Expertise, Remote Sensing, GIS, Geospatial Imagery, Problem-solving, Technical Experience, Communication Skills, Training, Collaboration, Expansion Opportunities, APIs, Python Scripting, DoD Experience, IC Experience

Industry

Software Development

Description

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. & Canada Defense and Intelligence communities, helping them derive maximum value from Planet’s imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them. This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week. Impact You'll Own: Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on both U.S. and Canadian accounts Ensure successful onboarding, training of new customers, and effective use of products Provide hands-on training and support to help customers effectively use Planet’s platforms, data, and solutions Assist customers to expand their usage and adoption of our products Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals Maintain consistent communication with customers throughout the contract lifecycle and escalate issues as needed Collaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experience Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives What You Bring: 4+ years of experience in Customer Success, account management, or related fields Experience collaborating with the U.S. Department of Defense and/or Intelligence Community Excellent orientation towards delivering solutions and value to clients Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors Excellent problem-solving abilities and a proactive approach to work Ability to multitask, work independently, prioritize, and manage time effectively Technical experience in remote sensing platforms and solutions Excellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teams Experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent Flexibility and willingness to travel as required What Makes You Stand Out: Active or ability to obtain and maintain a TS/SCI Clearance Experience with Canadian DND or IC Experience supporting GEOINT missions in the U.S. or Canada Technical affinity around APIs Python scripting experience Application Deadline: January 14th, 2026, 11:59pm PST EAR/ITAR Requirements: This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls. Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off in addition to holidays and company-wide days off 16 Weeks of Paid Parental Leave Wellness Program and Employee Assistance Program (EAP) Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Commuter Benefits (if local to an office) Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. US National Salary Range $83,040—$103,760 USD Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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Responsibilities

Build and maintain long-lasting relationships with Defense and Intelligence customers, ensuring successful onboarding and effective use of products. Act as a trusted advisor, providing hands-on training and support while collaborating with internal teams to deliver a seamless customer experience.