ABOUT US

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.
At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in apolarised world.
In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.
Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.
Build a newsworthy career at the FT.

REQUIRED SKILLS AND EXPERIENCE

• Experience in a customer-facing role such as Customer Success, Account Management, or Sales
• Demonstrated ability to build and maintain professional relationships
• Strong communication, presentation, and influencing skills
• Analytical thinker comfortable with data and digital platforms
• Self-motivated with a high level of initiative
• Comfortable managing multiple accounts and priorities
• Collaborative and solution-focused mindset

THE ROLE

As a Customer Success Manager in our FT Professional team, you’ll play a vital role in helping corporate customers realise the value of their FT.com group subscriptions. Based in London, you’ll be responsible for increasing engagement and strategic adoption of FT services across a portfolio of B2B accounts, with a focus on nurturing high-potential, lower-value clients and supporting expansion through collaborative account planning with Sales.

KEY RESPONSIBILITIES

• Strategically manage a portfolio of accounts to deliver customised engagement strategies aligned to both customer and FT goals
• Build strong stakeholder relationships and understand client organisational objectives
• Define and review desired outcomes for FT usage across client functions
• Apply deep product knowledge to map FT capabilities to specific client outcomes
• Deliver seamless customer journeys from trial through renewal
• Collaborate closely with sales, product, support, and editorial teams to meet customer priorities
• Share insights and best practices across regional Customer Success and Sales teams
• Stay current with FT product developments and contribute ideas for improving internal systems
• Report on KPIs including user engagement and Net Promoter Score (NPS)