Customer Success Manager at Upwind Security

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Cloud Security, Stakeholder Management, Executive Presentation, Cross-Functional Programs, Technical Collaboration, Business Impact, Security Outcomes, ROI, Program Management, Value Realization, Renewal Management, Expansion Opportunities, Relationship Building, Adoption Driving

Industry

Computer and Network Security

Description

About The Position Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realization across the Upwind platform. Responsibilities Serve as the primary business-facing contact and trusted advisor for assigned strategic customers. Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams. Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales. Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap. Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities. Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria. Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria. Build strong relationships across executive, security, DevOps, and cloud leadership. Ensure customers achieve measurable outcomes by operationalizing Upwind within their workflows and expanding usage over time. Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts. Requirements 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity. Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies. Exceptional communication, stakeholder management, and executive presentation skills. Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs. Comfortable working in fast-paced environments and influencing both customer and internal priorities. Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention. Ability to connect technical capabilities to business impact, security outcomes, and ROI.

Responsibilities

The Customer Success Manager will serve as the primary business-facing contact for strategic customers, ensuring a smooth post-sale journey from onboarding to renewal. They will also identify expansion opportunities and collaborate with Sales to drive customer success.