Customer Success Manager - US East at Appdome

New York, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Relationship Building, Enterprise Relationships, Sales Cycles, Proactive Communication, Technical Foundation, Upselling, Pipeline Management, Issue Resolution, Subject Matter Expert, ARR Growth, Churn Management, Quota Achievement, Analytical Skills, Presentation Skills, Multitasking

Industry

Computer and Network Security

Description

About Us Appdome is a fast-growing SaaS company specializing in innovative security, defense, anti-fraud and anti-bot solutions for mobile applications. We provide enterprise customers with cutting-edge AI-driven technology with a no-code solution and platform for building, releasing, monitoring, and managing Appdome-protected mobile applications. We are seeking a Customer Success Manager - US West/East to partner with our Sales team. Description We are seeking a driven and results-oriented Customer Success Manager to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security objectives, and driving successful renewals and expansions. The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur. Collaborate closely with the Customer Organization, including the worldwide team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers. Identify expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth. Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores. Become a subject matter expert on all our offerings, introducing new products and solutions across your entire customer portfolio. Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR. Manage timely renewals, maintaining the current exceptionally low churn rate. Travel regularly to meet with customers and attend conferences, strengthen relationships, and stay informed about industry trends. Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references. Requirements Requirements The ideal candidate should be a proven customer relationship builder with a strong track record of learning new technologies and hitting quota. They must love interacting with customers of all levels and fearless in their approach. They should have a proven track record of building trust and confidence in their expertise, demonstrating the ability to investigate and resolve obstacles to closing deals. Must Have 5+ years of experience in quota carrying customer management roles in a high-tech environment with a track record of accomplishment and promotion. Demonstrable quota achievement required. Bachelor’s degree in a related field Clear ability to summarize complex issues with alignment to business requirements. Understanding of Customer Success, SaaS and Information Security (mobile application security highly regarded) Strong Analytical skills, with the ability to translate data into insights Strong follow up, communication and presentation skills Self-learner with a tenacious curiosity and ability to multitask and work quickly Successful experience in start-up and large company environments Completed sales training with pipeline management methodology

Responsibilities

The Customer Success Manager will focus on customer retention and growth by building trusted relationships, understanding security objectives, and driving successful renewals and expansions. Responsibilities include engaging with customers to understand their goals, collaborating across internal teams, identifying upsell opportunities, and managing timely renewals to grow the portfolio's Annual Recurring Revenue (ARR).