Team: Product Support
Country: United States
Remote Work Available: Yes
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

REQUIREMENTS

• 2+ years in Customer Success or a relevant client-facing role (e.g., Professional Services, Product Management, Consulting)
• 1+ year of experience in the Life Sciences industry
• Exceptional organizational and communication skills
• Client-centric mindset with a focus on success and experience
• Strong empathy, active listening, and problem-solving abilities
• Ability to manage complex accounts and navigate enterprise organizations
• Proactive, strategic, and outcome-focused approach to client engagement
• Commitment to continuous learning and staying updated on industry trends and best practices

THE ROLE

As a Veeva OpenData Customer Success Manager (CSM), you will serve as the primary product expert and strategic partner for our clients, guiding them to maximize the value of their OpenData solution and achieve their business objectives. This role blends deep product knowledge with proactive customer success methodologies, focusing on ensuring clients consistently realize the full, measurable value of their OpenData investment and experience exceptional satisfaction and advocacy. The CSM acts as a clear, strategic point of contact for OpenData, providing expert guidance, managing escalations, and advocating for the client’s needs and product evolution internally.

WHAT YOU’LL DO

• Serve as the trusted advisor and primary support for Veeva OpenData clients
• Deliver training and education on OpenData subscription use and best practices
• Be the voice of the customer, communicating feedback and strategic input to Product, Data, and Strategy teams
• Own and manage client escalations, acting as the central point of contact for resolution
• Proactively engage clients to understand business objectives and identify value realization opportunities
• Cultivate strong, long-term client relationships built on trust and mutual success
• Collaborate cross-functionally with sales, support, product, and marketing teams to ensure client success