Customer Success Manager at Verantos

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Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Interpersonal Skills, Communication Skills, Clinical Research, Real-World Evidence, Stakeholder Engagement, Team Collaboration, Data Analysis, AI Mindset, Health Administration, Protocol Development, Health System Engagement, Electronic Health Record Integration, De-Identification, Data Enrichment, Study Implementation

Industry

Software Development

Description

Overview Located in California’s Silicon Valley, Verantos is the global leader in high-validity real-world evidence at scale. By applying artificial intelligence to the complete patient record, Verantos enables life sciences organizations to generate high-validity evidence across therapeutic areas with measured accuracy, completeness, and traceability. Credible evidence accelerates clinical development, market access, medical affairs, pharmacovigilance, and regulatory initiatives. Verantos believes that advanced RWE requires a group of dedicated and highly-trained professionals who are specialists in the field. Our team consists of physicians, data scientists, clinical researchers and engineers with a deep knowledge of, and extensive experience in, protocol development, health system engagement, electronic health record integration, de-identification, artificial intelligence, data enrichment, study implementation and validity assessment. In addition, we have vast experience within the healthcare ecosystem, including pharma, payer, provider, and regulatory As a Customer Success Manager within the customer success team, you will be responsible for managing project progress from initiation to on-time delivery and ensuring high-quality deliverables to our life-science customers and healthcare partners. Responsibilities: Manage customer projects from initiation to project closeout Determine stakeholder requirements and develop detailed project plans. Drive the progress, management, performance, and completion of projects. Share project status reports and escalate risks as appropriate to management. Engage with external stakeholders Develop excellent working relationships with customers and research partners. Conduct and lead project meetings including agenda setting, materials preparation, and recording meeting notes and task assignments. Communicate with external stakeholders in a professional manner. Collaborate with key internal stakeholders Work with key internal stakeholders in cross-functional teams. Coordinate with internal teams to answer customer inquiries in a timely manner. Respectfully hold people accountable for their project roles and deliverables. Build mutual trust and encourage cooperation among team members; facilitate consensus building and working across various styles. Qualifications Required Bachelor’s degree from a reputed institution Exceptional interpersonal, verbal, and written communication skills At least 2 years of project management experience within the life science, biotechnology, or digital health space Clinical research or real-world evidence generation experience Proficient in project management tools and methodologies Desire to work in a start-up environment with dynamic and diverse teams across multiple time zones Preferred Advanced degree in public health, health administration, or similar field Project management experience within a data vendor Proficiency in tools for data analysis or transformation (e.g., SQL, Excel, Python, or R) AI-first mindset, with a focus on leveraging automation to develop scalable, repeatable solutions for project tracking and risk management Why Verantos? At Verantos, we are pioneering technologies that power advanced real-world evidence (RWE). Advanced RWE helps understand how patient characteristics and behaviors affect health outcomes – helping to predict the progression of a disease, a patient’s responses to a therapy, or the risk of adverse events. Come and join a team at the intersection of cutting-edge technology, complex data, and healthcare research. We offer: Flexible work location to support employees in the new pandemic-shaped reality. Medical, dental, vision benefits. 401K plan with employer match. Work-life balance. Opportunity to work with healthcare technology visionaries.

Responsibilities

The Customer Success Manager will manage customer projects from initiation to closeout, ensuring high-quality deliverables. They will engage with external stakeholders and collaborate with internal teams to drive project progress and performance.