Customer Success Manager

at  VersaPay

ABOUT VERSAPAY \UD83D\UDE80

For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually
Think you might be the next Veep to join? Read on!!

HERE’S HOW YOU’LL MAKE A HUGE IMPACT HERE – AND ON YOUR CAREER:

At Versapay, we’re seeking an experienced Customer Success Manager to join our Software-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers.
This is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team.
Reporting to the Director of Customer Success, you’ll be a key player responsible for delivering a world-class experience our customers have come to expect. Your mission will be to manage long-term relationships, develop a deep understanding of our customers’ businesses, and explore innovative ways that Versapay products can support their objectives.

QUALIFICATIONS:

• 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
• Proven track record managing high ARR customers in the Fintech industry
• Demonstrated experience managing strategic accounts and engaging with C-level executives
• Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
• Bachelor’s Degree in Business, Marketing, Communications, Economics, or related field
• Knowledge of strategic account management methodologies and best practices
• Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers