We’re hiring a Customer Success Manager!
️ Do you have experience in Customer Success or Key Account Management and a passion for international SaaS business?
️ Are you a strategic thinker with a proven track record of managing enterprise customers?
️ Does working with top brands and retailers excite you?
Videoly is a market-leading ecommerce content management platform. We’re on a path to become the global go-to content hub for online retailers and brands.
As part of our ambitious growth journey, we’re looking for a Customer Success Manager to join our Customer Success team on-site in Helsinki. This role is a fixed-term parental leave replacement.

WHAT YOU’LL BRING

We’re looking for a proactive, strategic professional with excellent relationship-building skills. You listen actively, engage meaningfully, and understand customer needs to drive mutual growth.

Experience in SaaS and key account management is essential. Here’s what we value:

• 3+ years of experience in customer success or account management, preferably in SaaS.
• A proven ability to build and nurture strong customer relationships.
• A strategic and curious mindset to spot and create growth opportunities.
• Experience in upselling.
• Excellent communication skills, both verbal and written.
• Fluency in English and Finnish (Swedish is a plus).
• A hands-on approach to process improvement and development.

As a Customer Success Manager, you’ll drive customer satisfaction and growth by managing our key accounts. You’ll work closely with industry-leading brands and retailers, ensuring their success while identifying new opportunities. Your role will include:

• Managing and nurturing key accounts from onboarding to success, helping them achieve their goals with Videoly’s service and supporting their daily operations.
• Building and strengthening customer relationships.
• Negotiating contract renewals.
• Identifying and capitalizing on upsell opportunities, both independently and together with the sales team.
• Collaborating with marketing on case studies and customer referrals.
• Advocating for customers within our internal planning and decision-making.
• Supporting the rollout of new product offerings to existing customers and keeping client information and settings up to date in our internal systems.