Your tasks

• You will support our corporate clients from the initial launch to the renewal – individually tailored to their size and needs.
• Together with the clients, you develop communication and implementation plans for a successful launch.
• You recognize customer needs early, build strong relationships and actively contribute to long-term customer satisfaction.
• You work closely with sales, marketing, customer support and IT, ensuring a smooth process along the customer journey.
• You analyze customer feedback and KPIs such as conversion rates and derive concrete improvements from them.
• You will provide support at events, webinars and information sessions - also on-site (approx. 20% travel costs).
• You will support the conception and implementation of campaigns for activation and conversion increase within existing client companies.
• You optimize existing processes to continuously improve efficiency and customer experience.
• You will have a clear focus on the maintenance and quality assurance of customer data in our systems, as well as on the creation of reports, analyses and presentations.

Your profile

• Completed economics studies (university/university of applied sciences)
• 2-4 years of experience in customer success, account management or project environment
• Ideally, initial insights into SaaS or scale-up structures.
• Structured, independent work style and organizational talent
• CRM knowledge (e.g., HubSpot) and initial project management experience are advantageous.
• Strong communication skills, service-oriented thinking and a proactive approach
• Very good German and good English skills

Warum Lease a Bike?

• Dynamic environment with plenty of creative freedom
• Opportunity to actively contribute to the growth of a sustainable mobility concept
• The security of an international corporation combined with the culture of an agile team
• Close collaboration with motivated, interdisciplinary colleagues
• Modern working methods and flexible working models