THE COMPANY

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

PRODUCT & CUSTOMER ENGAGEMENT:

• Input into Product backlog refinement and feedback roadmaps to customers.
• Use product knowledge to proactively reach out to customers and present new functionality.
• Ensure customers regularly upgrade their Gentrack solutions.
  What We’re Looking For:

EXPERIENCE & BACKGROUND:

• Strong background in Customer Success, customer facing or similar roles within the software and/or utilities sector, in particular the water retail sector.
• Experience working in or with Professional Services, Consultancy, and System Integrators.

TECHNICAL SKILLS & METHODOLOGIES:

• Experience with software products, including implementation, configuration, and optimization.
• Knowledge of software development processes and methodologies, including Agile (preferably Scrum) and Waterfall environments.

COMMUNICATION & COMMERCIAL SKILLS:

• Strong understanding of service-level agreements and contractual obligations.
• Proven ability to understand and communicate technical and business concepts effectively.
• Commercial astuteness and acumen.

SPECIALISED SKILLS

• Customer Relationship Management.
• Service Delivery Management.
• Project Management – Planning, Execution, Monitoring, and Closing.
• Requirements Management – Use Cases, User Stories, Acceptance Criteria.
• Change Management.
• Problem Resolution and Root Cause Analysis.
• Agile Methodologies and Tools.
• Data Analysis
• Excellent written and verbal communication skills.
• Innovation and Process Improvement.
• An understanding of software testing and quality assurance would be advantageous.