Customer Success Manager

at  Weel

Customer Success Manager
As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of the Weel platform.
You will drive customer retention and growth, support product onboarding, serve as the voice of the customer, and manage risk and opportunities/threats. You will also use data to monitor customer engagement and coordinate cross-functional teams under common goals and objectives.

SKILLS WE’D LOVE YOU TO BRING ALONG

• 2-5 years of experience in a sales role (Implementation Specialist, Customer Success Manager, Account Manager, Account Executive etc)
• Proven experience in achieving and exceeding customer retention and sales targets

• Strong technical and communication skills both written and verbal; demonstrating diplomacy, tact and poise when working through customer issues and escalations

• Experience supporting other SaaS applications within accounting integration apps - Xero, Netsuite, MYOB

• Ability to analyse existing processes and make data-driven recommendations around system improvements and more efficient processes

• Quick tech learner, with experience in training, teaching and guiding customers through a technical process.

Job ID gN0ZRKLvd3un

Please refer the Job description for details