Customer Success Manager - with experience in MRI Applications

at  icometrix

icometrix is a fast-growing company focused on impacting the lives of people with neurological conditions through its unique AI solutions that assist radiologists and neurologists in the reading of brain MRI and CT scans. The headquarters are based in Leuven, Belgium, but icometrix already has a US team present.
Our customers include hospitals and pharmaceutical companies. The icobrain solutions for people with multiple sclerosis, Alzheimer’s disease & other forms of dementia, stroke, brain trauma, and epilepsy, are already impacting clinical care decisions in many hospitals worldwide. Recently, based on the submitted evidence by icometrix, a new CPT III reimbursement code was issued by the AMA in the US, which is driving adoption of icobrain as the standard of care significantly.
The icometrix team includes enthusiastic, team-oriented and multi-cultural colleagues with a range of technical and medical backgrounds. We enjoy an innovative and challenging working environment and are driven by our core values: impact, trust, collaboration, respect, and crazitivity.

KEY RESPONSIBILITIES

You have experience in radiology (AI) applications? The combination of a background with radiological images and experience in account management (pre and post sales support) is a perfect match with your profile? You are able to work independently, but also like to connect and collaborate with your team? Welcome to join our team!

MAIN RESPONSIBILITIES

• Ownership of account management for existing and new customers. To include the first point of contact for support inquiries, enable technical implementation of software by efficient communication with different stakeholders (physicians, MRI techs, IT).
• Continuous development of relationships with new and existing customers, through communication, project management & technical support, and quality control to assure clarity of clinical results for the correct interpretation by radiologists, neurologists or other physicians for use with CT and MRI data.
• Pre and post sales support. Enable new sales (renewals and upsell) as a result of the above and by promoting our new product developments.
• Internally report malfunctions, feedback, and suggestions appropriately.
• Testing of icobrain software and issue reporting.
• Provide clinical guidance by interpretation of the reports and initial scans, to ensure optimal usage of our tools.