ABOUT FANCYAI

FancyAI is a fast-growing AI-powered SEO automation platform designed to help multi-location businesses dominate local search—without the need for agencies or manual work. We’re revolutionizing how brands approach SEO through automation, intelligent insights, and results you can actually measure.
We’re backed by passionate founders and investors, and we’re on a mission to replace the outdated agency model with smart, scalable tech. If you’re looking to join a startup that blends AI, automation, and real-world marketing strategy—this is your moment.

REQUIREMENTS

• 3+ years in customer success, SEO strategy, digital marketing, or marketing analytics
• Deep understanding of SEO (on-page, technical, and local SEO concepts)
• Experience with Google Analytics, Google Search Console, and marketing dashboards
• Strong communication and client-facing skills (both verbal and written)
• Comfortable with data—knows how to pull insights, not just reports
• Ability to manage multiple client accounts with ease and empathy
• Self-starter, highly organized, and thrives in a fast-paced startup environment

ABOUT THE ROLE

We’re looking for a Customer Success Manager who knows how to speak both marketing and data. You’ll be the go-to guide for our customers—helping them succeed on the platform, uncover SEO insights, and translate performance data into clear action plans.
This is a hybrid role that blends account management, SEO expertise, and data-driven problem solving.

RESPONSIBILITIES

• Serve as the primary point of contact for a portfolio of FancyAI customers (average of 5-6 calls per day) roughly the 9am-5pm hours
• Onboard and train new clients to ensure fast time-to-value
• Analyze marketing and SEO data using tools like GA4, GSC, and our proprietary dashboard
• Create simple, actionable reports that highlight performance trends and opportunities
• Drive customer retention by delivering proactive insights, support, and value
• Collaborate with our product and dev teams to escalate feature requests or bugs
• Track customer satisfaction, identify churn risks, and execute save strategies
• Help evolve our customer playbooks, processes, and communication strategies