Customer Success Manager at Worksome

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

95000.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, B2B Products, Relationship Building, Collaboration, Communication, Problem Solving, Tech Savvy, Account Management, Onboarding, Training, Metrics Tracking, Sales Support, Product Feedback, Process Improvement, Workflow Analysis, Client Engagement

Industry

technology;Information and Internet

Description

Worksome is on a mission to make work better. We’re dedicated to creating a world where people are more productive and working on what they love. Our platform offers companies a seamless way to hire, manage and pay their external workforce - creating better experiences for everyone and more opportunities for people in the flexible world of work. Worksome is a human-first company, with a culture rooted in trust, transparency and inclusion. By prioritizing the needs and well-being of both our employees and clients we believe that we’re one step closer to creating a more agile and fulfilling world of work - for everyone. Founded in Denmark in 2017, we currently have offices in Copenhagen, London and New York - and are rapidly expanding into new markets. About the job As a Customer Success Manager at Worksome, you’ll play a vital role in building and nurturing strong relationships with our American and Canadian clients. You’ll be the trusted partner guiding our customers to achieve success while helping them unlock the full potential of our platform. This role is perfect for someone who thrives in a collaborative, fast-paced environment and enjoys problem-solving, relationship-building, and making a meaningful impact. We’d like someone to join us in our Denver office at least 3 days a week to collaborate with our team! Here’s what you’ll be doing: Managing a portfolio of key clients and becoming their trusted point of contact. Taking responsibility for the overall health of the relationship between Worksome and the customer. Communicating account health and key activities within the Customer Success organization and to leadership. Building and maintaining strong relationships with key customer stakeholders. Facilitating smooth client onboarding, adoption strategies, and steady-state activities to ensure productive relationships. Working with customers to clearly define success metrics and holding accountability for their measurement, tracking, and delivery. Acting as our in-house product ambassador for customers, including hands-on activation, configuration, training, and gap analysis, to enhance workflows and continuously demonstrate Worksome’s value. Proactively identifying customers who aren’t maximizing their opportunity with Worksome and creating action plans to help them succeed. Managing SLA commitments, metrics, and key contractual obligations. Coordinating the involvement of internal Worksome stakeholders to meet platform performance objectives, customer expectations, and agreed-upon timelines. Facilitating regular meetings and QBRs with customers. Maintaining and updating account management documentation. Gaining deep customer insights that can translate into case studies, stories, and repeatable deliveries. Helping customers articulate and prioritize product feedback to provide key insights to Worksome’s Product and Engineering teams. Supporting Worksome’s sales team with prospect demos, presentations, and the Sales-to-Customer Success handoff. Reviewing product release notes, training, and assets to maintain continuous platform proficiency. Communicating new product features and relevant compliance updates through sessions, newsletters, and other channels. Innovating within the Customer Success function by leveraging new tools, creating efficient processes, and experimenting with AI to deliver the best experiences for clients and freelancers alike. About you 3-5 years of experience in Customer Success Management or related operations. Proven experience working with B2B products, ideally within HR, Contingent Workforce, People Management, or recruitment technology. Exceptional relationship-building and collaboration skills to win over end-users and turn them into Worksome promoters. A commercial mindset with the ability to manage and own client relationships end-to-end. Strong communication skills, with the ability to explain complex concepts to clients clearly. Tech-savvy, with a keen ability to quickly grasp and master the Worksome platform. A general understanding of how processes and workflows connect within businesses and across teams. Proficient in - or the quick ability to learn - Notion, Salesforce, LookerStudio, Jira. What We Can Offer You At Worksome, you’ll be part of a dynamic, fast-growing team where your decisions directly shape how the business grows. As we expand globally, you’ll have the opportunity to build something that matters - with the authority and trust to do it properly. Base salary: $75,000 – $95,000 Meaningful equity stake commensurate with a senior leadership role 70% coverage for medical plans across all tiers, and 75% coverage for vision and dental plans, with the option of an HSA account Life insurance 401(k), Worksome contributes 100% of the first 4% 30 days of paid vacation Paid sick leave A role where your decisions will have direct commercial and operational impact An opportunity to help define the future of global workforce solutions

Responsibilities

As a Customer Success Manager, you will manage a portfolio of key clients, ensuring their success and satisfaction with the Worksome platform. You will act as a trusted partner, facilitating onboarding, tracking success metrics, and maintaining strong relationships with customer stakeholders.