Job Description
Customer Success Manager
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled customer success manager looking to make a real impact on the world, join our journey!
The opportunity
Our mission is to inspire and connect businesses in the new world of commerce to exceed the expectations of their customers.
To contribute to the mission of our Enterprise Accounts, the Customer Success Manager provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and customer needs.
To succeed in this function, you will implement interactions with our customers in various stages of their relationship with us; establish best practices, continuously work on improving the quality of service delivery and measure customer satisfaction.
About the team
You will be part of the customer success managers team servicing our Enterprise accounts in the Merchants Services business line covering the Retail segment in which our merchants are active: grocery, convenience, discounts, department stores, DIY, electrical and speciality.)

Main Objectives

• Be the primary Service Delivery Single Point of Contact for the assigned customer portfolio.

• Have a strong Customer relationship as well as an effective internal network to ensure customer retention.Ensure the follow up on agreed and committed Customer Service Level Agreement Objectives and provide Customer guidance in Worldline’s Problem to resolution processes.

• Your day-to-day responsibilities include

SKILLS WE CAN’T DO WITHOUT:

• Minimum Bachelor-level or equivalent by work experience
• Payments/fintech industry experience is a pre
• 1 to 3 years working experience in a comparable role
• Fluent communication skills in English, both verbal and written
• Salesforce experience is preferredA strong communicator and team player with strong technical affinity and understanding

SKILLS WE’D LIKE:

It would be great if you have the following skills, too:

• Payments/fintech industry experience is a plus

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Request ID: 300072
Posting Start Date: 6/18/25
Job Area: Customer Services
Work Site: Hybrid
Contract Type: Permanent
Brand: Worldline
Job Location: United Kingdom - Dalgety Bay

• You are B2B client oriented and have a positive pro-active professional attitude
• You love working together in a team to come up with the perfect solution to every challenge
• You have excellent people, project and time management skills
• You are willing and able to gain a good functional understanding of operational flow
• You go the extra mile if needed, no 9-5 mentality
• Strong stakeholder management
• You have excellent communication skills and you know how to make a merchant value the relationship with WorldlineYou feel very passionate about communication & taking care of customer