Customer Success & Marketing Intern at Hastings Water Works, Inc

Arden Hills, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

20.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Success, Marketing, Content Creation, Order Processing, Customer Relationship Management, Administration, Social Media Management, Data Organization, Writing, Adaptability, Attention To Detail

Industry

Recreational Facilities

Description

Description Are you someone who enjoys connecting with people, creating engaging content, and helping things run smoothly behind the scenes? Do you want hands-on experience that blends customer service, marketing, and real business operations? We’re looking for a Customer Success & Marketing Intern to join our team and help us create exceptional customer experiences while supporting our marketing efforts. This role is perfect for someone who wants to learn how customer relationships and marketing work together to drive a growing business. You’ll work closely with our Customer Success, Marketing, and Operations teams, gaining real-world experience across multiple areas of the company. What You’ll Do Customer Success Serve as a friendly point of contact for customer questions and updates through email and text. Process and manage online orders and assist with related customer communications. Conduct proactive outreach to help maintain strong customer relationships. Assist with various office and cross-departmental tasks as needed. Customer Communications & Administration Monitor shared communication channels (like the info inbox) to ensure timely responses. Support internal workflows by managing reminder and print queues. Maintain accurate customer records and track communication history. Gather customer feedback through surveys and follow-up messages. Help create and improve customer-facing materials and communications. Marketing Support Assist with content creation for social media, newsletters, email campaigns, and website updates. Gather photos, videos, and stories from field teams to support marketing campaigns. Help manage social media posting, responses, and basic analytics tracking. Support promotional events, community outreach activities, and seasonal campaigns. Maintain marketing materials such as brochures, signage, flyers, and digital assets. Cross-Functional Projects Collaborate with operations, sales, and leadership teams on improving the customer experience. Participate in projects like market research, competitive analysis, or customer journey mapping. Assist with CRM updates, data organization, and customer segmentation initiatives. What You’ll Gain Hands-on experience in both customer success and marketing Real exposure to how businesses build and maintain customer relationships Mentorship from experienced Customer Success and Marketing professionals Opportunities to contribute ideas and take ownership of small projects Experience working in a collaborative, fast-paced environment Requirements What We’re Looking For A strong communicator with a friendly, customer-first mindset. Organized and adaptable with the ability to manage multiple tasks. Interest in marketing, communications, business, or customer experience. Comfortable learning new tools (CRM platforms, email marketing tools, scheduling software). Strong writing skills and attention to detail. Customer service, marketing, or administrative experience is a plus—but not required.

Responsibilities

The intern will serve as a friendly point of contact for customer inquiries, process online orders, and conduct proactive outreach to maintain strong customer relationships. Responsibilities also include supporting marketing efforts through content creation, social media management, and assisting with promotional events.