At CurrencyFair, we’re passionate about revolutionising the way people send and receive money around the world. As a peer-to-peer currency exchange, we’re making it easier and more affordable for individuals and businesses to transfer funds across borders. We’re looking for talented individuals who share our vision and want to join us in disrupting the traditional financial services industry. If you’re excited about the prospect of using your skills to help people save money and time, we’d love to hear from you.
As the Customer Success Onboarding Manager, you will play a pivotal role in delivering a seamless and engaging experience for our customers from the moment they join our platform. We’re seeking someone with a strong track record in leading digital transformation initiatives, as we transition from traditional analog processes to fully digitized workflows. You’ll be instrumental in shaping our customer journey, identifying process improvements, and ensuring high adoption and satisfaction rates. This is a strategic role that requires both hands-on execution and cross-functional collaboration to drive lasting change

QUALIFICATIONS/SKILLS/EXPERIENCE REQUIRED:

• Proven experience managing customer support and/or onboarding teams in a regulated financial services environment.
• Deep understanding of AML/KYC compliance and operational risk within B2B and B2C onboarding.
• Experience managing outsourced vendors and support partners.
• Familiarity with CRM and support tools (e.g., Salesforce, Zendesk).
• Strong Excel and data analysis skills to monitor trends and create performance reports.
• Excellent communication skills (written and verbal).
• Strong interpersonal and coaching skills; able to lead, inspire, and support others.
• Proactive, detail-oriented, and comfortable working in a fast-paced, constantly evolving environment.
• Demonstrated experience in business process improvement and documentation.
• Relevant professional qualifications or certifications (AML, compliance, operations) are an advantage.
  At Currencyfair, we are committed to diversity and inclusion. By providing equal opportunities we foster a work environment which embraces diversity and gets the best out of the broadest spectrum of people to sustain business performance and competitive advantage. We build an inclusive culture by demonstrating respect for each other’s unique strengths and perspectives to enable every employee to develop a sense of belonging and have the opportunity to maximise their potential.

Please refer the Job description for details