Customer Success Operations Assistant at GrowthAssistant

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

90000.0

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Record Maintenance, Candidate Management, Calendar Management, Task Management, Operational Support, Communication, Organization, Attention to Detail, Proactivity, CRM Experience, Google Workspace, Email, Slack, Template Optimization, Customer Success Support

Industry

Staffing and Recruiting

Description

Join GrowthAssistant as Customer Success Operations Assistant! We’re hiring a Customer Success Operations Assistant to support a growing Customer Success team by keeping workflows organized, data accurate, and day-to-day operations running smoothly. Reporting to the Head of Customer Success, this role plays a key part in supporting team growth and operational efficiency. Salary Range: PHP 80,000 - 90,000 per month Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results. The Benefits Work Set-up: Permanent Work From Home Bonuses: Attendance Bonus of $ 25 for every monthly perfect attendance Performance Bonus Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 to 3 years in service Referral Bonus of $ 300 for every successful referral Holiday Paid Time Off (PTO) for 7 days in a year Paid Time Offs (PTO) for 6 days in a year Healthcare Plan Responsibilities: Data Entry & Record Maintenance Enter and update information across HubSpot, Vitally, Google Sheets, and internal trackers. Maintain templates, checklists, and documentation; ensure all materials remain accurate and current. Mark tasks complete, update task statuses, and manage recurring workflow items for the CS team. Complete customer cancellation records as part of the audit process (~10-20 records daily once ramped). Perform data prep work for larger organizational initiatives and reporting needs. Candidate Management (Hiring Support) Coordinate with an external recruiter to progress candidates through interview stages. Manage internal referral candidates end-to-end, including communication, scheduling, and status updates via Greenhouse ATS. Communicate with candidates professionally and promptly across email and Slack. Coordinate interview scheduling, candidate follow-ups, and status updates. Ensure a clean, positive, and efficient candidate experience aligned with Numa’s brand voice. Calendar & Task Management Assist with scheduling internal or candidate meetings. Prepare the CS team’s daily workflow by ensuring key tasks, reports, and checklists are ready at the start of the day. Operational Support for Customer Success Support the CS managers by tracking delegated tasks and following through to completion. Flag blockers, issues, or delays proactively, with clear and concise communication. Maintain organized records within CRMs and operational systems to support customer success workflows. Qualifications: Strong written and verbal English communication; able to interface with candidates and internal teams professionally. Ability to take initiative and work proactively. Strong ownership and accountability, with an ability to follow through on tasks, taking responsibility for accuracy and escalating risks early. Ability to learn new tools quickly (e.g., Vitally, internal platforms). Highly organized, detail-oriented, and reliable with administrative workflows. Strong written and verbal communication skills. Comfortable executing repetitive, process-driven tasks with consistency and accuracy. Experience with: Email & Slack HubSpot CRM or comparable CRM experience (ex. Salesforce) Google Workspace (Docs, Sheets, Drive) Nice to have: Experience optimizing templates, documentation, or operational workflows. Prior experience supporting Customer Success teams. Experience in SaaS, automotive, or communications platform environments. Background in recruiting coordination or candidate management. Experience with additional CRMs or workflow tools. If you're ready to take on a high-impact operations role in a fast-paced environment, apply today!

Responsibilities

The Customer Success Operations Assistant will support the Customer Success team by managing data entry, maintaining records, and assisting with candidate management. They will also help with scheduling and operational support to ensure smooth day-to-day operations.