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Customer Success Operations at Fortive

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Data Analysis, Gainsight, Report Building, Dashboard Building, CRM Application Skills, Technical Capability, Project Management, Interpersonal Skills, Attention to Detail, Written Communication, Verbal Communication, Email Template Creation, Account Data Management, System Data Hygiene, Monthly Forecasting

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Responsible for the Administration and Management of the Gainsight CS platform for the Customer Success Team Build & maintain reports and dashboards within Gainsight Data Analysis both within Gainsight but also other internal systems, some of which would be C Suite facing Building, managing and depricating fields within Gainsight that helps support the teams initiatives Updating account data for renewals, downsells, churns Updating account data in Gainsight for customer package and contract information Build & maintain standard playbooks and templates Maintain system data hygiene (e.g. depricate fields) Manage the folder hierarchies and organization in Gainsight Monthly ARR Churn Forecasting and Analysis for Finance Team Monthly 12-Month ARR File Upload scrub and upload into Gainsight system Creating new fields as requested and adding them to reports as needed Provision & Deactivate new users Build/Distribute Email Templates and programs for customer communication Making system updates/modifications in Gainsight English proficiency CRM Application skills Excellent written and verbal communication, strong interpersonal skills 2+ years experience in report/dashboard building/data analysis Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy Solid project management skills Work cross functionally with other teams within ServiceChannel Strong attention to detail. Ability to accurately capture specific pieces of information (details) and then document these details in the written form.

Responsibilities

The role involves managing the Gainsight CS platform for the Customer Success Team, including building and maintaining reports and dashboards. Additionally, responsibilities include updating account data, managing system data hygiene, and supporting the finance team with monthly forecasting.