Customer Success & Operations Lead at TRIB TOTAL MEDIA

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Operations, Administrative Support, Organizational Skills, Communication Skills, Detail-Oriented, Proactive, SaaS, Digital Marketing, Technology, Google Workspace, CRM Platforms, Project Management

Industry

Description

About NativeMsg: NativeMsg is a cutting-edge SaaS platform transforming how brands engage with customers through RCS (Rich Communication Services) Business Messaging. We help enterprises connect, convert, and communicate through dynamic mobile experiences. Join us in building the future of messaging. Position Summary: We’re seeking a highly organized and customer-focused individual to join our team as a Customer Success & Operations Lead. This hybrid role blends onboarding, account management, and administrative support to ensure a world-class experience for our clients and seamless operations within our team. If you're looking to grow in the technology or digital marketing space, we want to meet you. Key Responsibilities: Onboarding & Customer Success Guide new customers through onboarding, ensuring they feel confident using our platform Serve as a primary point of contact for customer inquiries and success tracking Help customers understand best practices and the business impact of RCS Account Management Support day-to-day management of client account Coordinate with internal teams to deliver on campaign milestones and updates Assist in creating client-facing materials, status reports, and usage insights Administrative Support Help maintain CRM and internal systems with accurate data Assist with calendar scheduling, invoicing, and document organization Support team operations and special projects across departments What We're Looking For: Bachelor’s degree (4-year) required 1–3 years of experience in customer success, account management, operations, or administrative support Strong organizational and communication skills Detail-oriented and proactive with follow-through Prior exposure to SaaS, digital marketing, or technology environments is a plus Experience with tools like Google Workspace, CRM platforms (e.g., HubSpot or Salesforce), and project management systems is encouraged Why NativeMsg? Competitive compensation including health benefits Work directly with leadership and cross-functional teams in a fast-growing company Exposure to cutting-edge messaging tech and innovative enterprise campaigns Flexible work environment with opportunities for growth and impact Be part of defining a new standard in mobile engagement

Responsibilities

The Customer Success & Operations Lead will guide new customers through onboarding and serve as the primary point of contact for inquiries. They will also support account management and assist with administrative tasks to ensure seamless operations.