MAKE A REAL IMPACT BY TURNING CUSTOMER FEEDBACK INTO ACTION.

At IRIS, we build software that helps organisations thrive - and we’re just as committed to listening to our customers as we are to supporting their success. We’re looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business.
In this role, you’ll manage our NPS, Product NPS, and CSAT programmes, turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. You’ll work closely with teams across Customer Success, Sales, Product, Marketing and Support—playing a key role in how we listen to customers and act on what they tell us.
If you enjoy connecting the dots between data and decisions—and you’ve got experience working in customer-focused environments - this could be a brilliant next step in your career.
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Please refer the Job description for details