WHO YOU ARE:

• Fluent in Spanish
• Knowledge of RTB/PMP and ad networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms
• Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools
• Experience using complex datasets to track performance trends, identify anomalies and their root causes
• Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge
• Experience using debugging tools like Fiddler or Firebug
• BA/BS degree

ABOUT THE ROLE:

The Customer Success Operations Manager, LATAM supports day-to-day management of publisher clients, demonstrating strong service and troubleshooting expertise with ad technology.
As PubMatic’s products and services evolve, the Operations Manager stays at the forefront of new capabilities to ensure our implementation process is defined, tested with new publishers, and ready for broad adoption. This role requires the ability to explain technical information to diverse audiences and coordinate with internal teams to deliver on schedule. The successful candidate demonstrates technical ad operations knowledge with creative thinking and strong communication skills.

WHAT YOU’LL DO:

• Manage account setup and maintain accounts on the PubMatic system
• Ensure on-time execution of technical integrations and deliver service excellence during implementation
• Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
• Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)
• Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
• Generate and interpret reporting that will yield competitive insights for our clients
• Work closely with internal and external customers to ensure higher returns for end customer
• Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
• Travel (up to 20%) to client sites for strategic and quarterly business review meetings