Customer Success Partner at BMS Direct, Inc

Lynchburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Client Engagement, Customer Satisfaction, Advocacy, Proactive Communication, Internal Coordination, Trade Show Attendance, Rapport Building, CRM Maintenance, Account Growth, Service Enhancement, Retention Strategies, Coachable, Accountability, Mentorship

Industry

Printing Services

Description

Description BMS – Career Opportunity Position Title: Customer Success Partner Reports To: Customer Success Manager Location: Lynchburg, VA (Travel Required) Build Relationships. Strengthen Partnerships. Grow With Us. BMS is seeking a motivated, relationship-driven professional ready to begin a career in Customer Success and client engagement. This role combines meaningful in-office collaboration with regular travel throughout Virginia (up to three days per week) to visit assigned customer accounts. The majority of your focus will be supporting and strengthening our existing Virginia-based customer relationships. The Customer Success Partner plays a vital role in ensuring our clients feel heard, valued, and confident in their partnership with BMS. At BMS, we are growth-focused — for our company and for our people. We believe in giving high-potential individuals responsibility, mentorship, and real-world experience early in their careers. About BMS BMS is a print and mail communications company built on trust, accountability, and service excellence. As a 100% employee-owned ESOP company, every team member shares in our success. Ownership drives how we show up — for our customers and for each other. What You’ll Do Strengthen Customer Relationships Travel throughout Virginia (up to three days per week) to meet with assigned accounts Conduct in-person check-ins to ensure satisfaction and uncover opportunities to improve the customer experience Serve as a trusted point of contact and advocate for customer needs Proactively address concerns and coordinate internally for resolution Represent BMS Attend conferences and trade shows Build rapport with both new and existing contacts Follow up thoughtfully after events to continue relationship development Collaborate Across Teams Work closely with Customer Success leadership, Operations, and Marketing Share customer insights that help improve messaging, service delivery, and overall experience Support customer-facing initiatives and retention strategies Support Account Growth Identify opportunities to enhance services within existing accounts Assist with account expansion efforts where appropriate Maintain accurate documentation in CRM systems and provide updates on account health Who This Is For This role is ideal for a recent graduate or early-career professional who: Enjoys meeting new people and building authentic relationships Is comfortable traveling and representing a company professionally Values organization and follow-through Is coachable and eager to learn Takes ownership and accountability seriously Is energized by serving others and improving experiences What We Offer Employee ownership through our ESOP Hands-on experience managing real customer relationships Exposure to marketing, operations, and leadership collaboration Ongoing mentorship and professional development A culture rooted in trust, accountability, and continuous growth If you are energized by people, travel, and delivering exceptional customer experiences, we encourage you to apply.

Responsibilities

The Customer Success Partner will focus on strengthening existing customer relationships by traveling up to three days per week to conduct in-person check-ins, serving as a trusted point of contact, and proactively addressing concerns. This role also involves collaborating across internal teams like Operations and Marketing to share customer insights and supporting account growth initiatives.