Accountabilities

• Lead engaging onboarding experiences for new schools through virtual sessions, in-person visits where appropriate, and tailored training for teachers and school leaders.
• Support schools throughout their implementation journey, monitoring adoption, identifying challenges, and proactively providing guidance, resources, and practical solutions.
• Deliver professional learning and training sessions tailored to different audiences, including literacy coordinators, classroom teachers, and mathematics educators.
• Help schools integrate BrightPath products effectively into assessment cycles, curriculum practices, and day-to-day teaching.
• Maintain regular communication with assigned schools through calls, emails, and check-ins, building trusted and lasting relationships.
• Understand school needs, celebrate successful outcomes, and work collaboratively with educators to resolve challenges and strengthen ongoing engagement.
• Gather feedback from teachers and school leaders on product features, usability, pain points, and emerging needs.
• Translate customer insights into clear, actionable feedback for product teams to help shape future product development.
• Support long-term customer retention by ensuring schools consistently experience meaningful value from the products.
• Travel locally and interstate when required for school visits, training, and relationship-building activities.
• Collaborate with a distributed team across Australia and the UK, adapting communication and planning across time zones.
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