Category: Business Consulting, Strategy and Digital Transformation
Main location: United States, Virginia, Fairfax
Position ID: J0725-0713
Employment Type: Full Time

POSITION DESCRIPTION:

Join our Government Solutions Team to help drive the market share growth of our public sector solutions. CGI is providing ERP solutions to State and Local Government clientele, you will enjoy the benefits of being a CGI Partner, be challenged in your workplace and will align yourself with interesting and strategic work.
CGI is Seeking an experienced Customer Success Partner to join our team. Advantage Customer Success Partner builds strong client relationships to promote full product adoption, increasing value realization and product satisfaction. proactively manage and build relationships with client leaders, serving as a trusted advisor ensuring a positive experience and success with our products and services. Customer Success Partner works with clients to understand their business priorities and challenges and collaborate on a roadmap to guide them on evolving offerings, system optimization, and best practices. Customer Success Partner plays a key role within the Advantage program, sharing insight gained from clients directly back to our product team, ensuring that future updates address public sector challenges
This is a hybrid role, requiring two to three days per week from any of the CGI office.

SKILLS:

• Customer Experience Management

YOUR FUTURE DUTIES AND RESPONSIBILITIES:

• Anticipate client needs and act in a proactive manner to identify trends, spot risks, and identify growth opportunities
• Develop and implement strategies to maximize customer satisfaction and growth
• Work in close collaboration with internal teams to ensure outstanding customer experience
• Establish and maintain regular client interaction and business planning sessions
• In coordination with other relevant Advantage teams, leads the development of resources for customer enablement (customer onboarding materials, quick start guides, best practices, playbooks, webinars and live Q&A sessions)
• Maintain a thorough understanding of customer needs, challenges, and priorities
• Stay informed about Advantage products, features, and industry trends in order to provide expert guidance to clients
• Monitor and report on client performance metrics and customer feedback
• Responsible for internal review and reporting of client health.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE:

• Minimum of 7 to 15 years working with strategic clients and executive level client leadership
• Strong executive presence and presentation skills, including exceptional verbal and written communication skills
• Proven ability to develop and maintain strong relationships with senior and executive level leaders
• Knowledge and experience working with state and local government
• Confident, self-motivated team player capable of working independently
• Customer-focused mindset and proactive approach to identifying and solving customer issues
• Ability to learn and explain technical and product related information
• Ability to travel as needed
• Experience with ERP solutions is highly preferred
• Experience/knowledge with Advantage ERP solution preferred
• Negotiation: Strong negotiation and deal-making skills to reach a fair deal
• Strategic thinking: Ability to think strategically and execute methodically
• Analytical skills: Strong analytical skills with the ability to track and measure partnership performance
• Problem-solving: Problem-solving skills to assess situations and generate effective solutions
• Self-starter: Knows how to breakdown ambiguous problems into executable steps.
• Excellent Communicator: Strong verbal and written communication including excellent
• presentation skills.
• Excellent interpersonal skills with the ability to build rapport with a variety of groups.
• Bachelor s degree

CGI anticipates accepting applications through August 22, 2025.

• CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $108,600 -$209,800.

At CGI we call our professionals “CGI Partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries.
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
• 401(k) Plan and Profit Participation for eligible CGI Partners.
• Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
• 8 paid holidays per year & 2 floating holidays per year.
• Wellness and Well-being programs.
• Comprehensive medical, dental, and vision benefits
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

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