Requisition ID: 433943
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Additional Locations:

OTHER REQUIREMENTS:

• Fluent in both English and Danish
• Already situated in Denmark , as relocation is not supported for this position

You will excel in this role if you:

• Have 5-6 years of experience working in the IT Industry in Customer facing roles. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• Have excellent understanding of one or more areas of the SAP Analytics portfolio: SAP Business Data Cloud covering Datasphere , SAP Analytics Cloud , BW- BW4HANA – covering primarily Reporting , Planning and forecasting solutions.
• Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on Solution Advisory , Cloud Strategies and Architecture guidance.
• Certifications in SAP Analytical solutions – Datasphere , SAP Analytics cloud , BW4HANA – BW , Business Technology Platform or Enterprise architecture are a plus.
• Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft , Annaplan , Snowflake etc.)
• Have professional experience with implementing cloud initiatives.
• Have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
• Communicate proactively and can prioritize efficiently. You have a strong sense of accountability.
• Can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• Can continuously learn and adapt to the unique business and cultural practices of each region/country.
• Have a strong customer service mindset and customer empathy.
• Have a passion for learning new technologies and enjoy problem solving.
• Thrive in a dynamic team-based environment and can guide new team members into the role.